Strategic Programs Lead: Sales & Customer Experience

Karma Automotive; Irvine (CA); Hybrid; USD 155,000 - 180,000; Full time

Benefits offered by this job

Medical Plan

Dental & Vision Plans

401(k) with Employer Match

Relocation Assistance (if applicable)

Flexible and Hybrid Work Schedule

Job summary

Karma Automotive is seeking a Program Manager to lead strategic Sales, Network, Customer Experience, and Aftersales programs. You will coordinate cross‑functional teams, manage dealer onboarding, and drive brand standards and distribution efficiency.

The role requires hands-on leadership in a lean, agile environment with travel ~15–25% for dealer visits and launches. A business/ops background and strong communication are essential.

Qualifications

• Bachelor's degree in Business, Marketing, Automotive Management, Operations, Supply Chain, or related field.
• 5+ years of program management, sales operations, dealer network, automotive retail, customer experience, or related experience.
• Experience working within an automotive OEM, automotive retailer/dealer network, luxury automotive brand, or comparable industry.
• Demonstrated experience managing multiple cross-functional programs from concept through implementation.
• Strong understanding of automotive dealer operations, dealer onboarding, franchise processes, or vehicle distribution/allocation.
• Experience developing and implementing business processes, controls, and operating procedures.
• Strong analytical and project management skills with the ability to translate data into actionable recommendations.
• Excellent communication and presentation skills, including the ability to communicate effectively with executive leadership.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint; experience with program management, CRM, ERP, or dealer management systems is preferred.

Responsibilities

• Lead dealer and retail network expansion, including onboarding of new points of sale.
• Serve as the SME for dealer onboarding, franchise processes, buy/sell documentation, and internal approvals.
• Develop and improve standardized processes to support efficient network growth.
• Manage the dealer signage program and external vendor relationships to ensure brand compliance.
• Partner with Brand/Marketing to maintain Karma corporate identity standards, dealer guidelines, and playbooks.
• Monitor dealer facility and signage compliance and drive corrective actions.
• Manage monthly vehicle allocation and distribution across the regions and dealers in partnership with Sales, Manufacturing, and Supply Chain.
• Monitor supply‑to‑demand, dealer inventory, production, and allocation metrics.
• Maintain internal controls and processes for dealer turndowns, allocations, and earnings.
• Manage Karma accessory and branded merchandise programs, including catalogs, inventory, procurement, and fulfillment.
• Administer dealer and employee portals and coordinate related vendors and suppliers.
• Develop and manage the DBK Concierge strategy, service standards, and phased implementation.
• Partner with Field Operations to coordinate program execution and customer communications.
• Lead strategic Sales, Network, Customer Experience, and Aftersales programs from planning through execution.
• Serve as the central hub for program information, coordinating cross‑functional teams, timelines, deliverables, and risks.
• Establish and monitor program KPIs, dashboards, and reporting for leadership.
• Identify process gaps, develop practical solutions, and drive continuous improvement in Karma’s lean, agile operating environment.
• Other duties as required or as assigned.

Skills

Program management

Cross-functional leadership

Sales operations

Dealer network development

Customer experience program management

Process improvement

Communication skills

Presentation skills

Travel readiness

Education

Bachelor's degree in Business, Marketing, Automotive Management, Operations, Supply Chain, or related field

Tools

CRM

ERP

Dealer management systems

Excel

PowerPoint

Job description

Karma Automotive is seeking a Program Manager to lead strategic Sales, Network, Customer Experience, and Aftersales programs. You will coordinate cross‑functional teams, manage dealer onboarding, and drive brand standards and distribution efficiency.

The role requires hands-on leadership in a lean, agile environment with travel ~15–25% for dealer visits and launches. A business/ops background and strong communication are essential.