Strategic Programs Lead — Customer Advocacy

Stripe; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Stripe is seeking a Program Manager on the Customer Advocacy and Programs team to lead high-priority, cross-functional initiatives that improve how Stripe listens to, advocates for, and serves its users.

You’ll take broadly defined problems from discovery through execution—developing a clear understanding of user and business needs, defining the right approach, aligning stakeholders, building an actionable plan, and driving work through launch, adoption, and iteration.

Responsibilities

• Lead strategic programs end to end: Own a portfolio of high-priority initiatives from problem definition and strategy through planning, execution, launch, and measurement.
• Turn ambiguity into action: Diagnose complex or loosely defined problems, identify their underlying causes, and translate them into clear objectives, scope, decisions, and workplans.
• Drive cross-functional execution: Align stakeholders around shared outcomes, clarify roles and decision rights, manage dependencies and risks, and maintain momentum across teams with different priorities.
• Represent users and frontline teams: Gather and synthesize qualitative and quantitative insights to understand user needs, frontline friction, and opportunities to improve Stripe’s usage.

Job description

Stripe is seeking a Program Manager on the Customer Advocacy and Programs team to lead high-priority, cross-functional initiatives that improve how Stripe listens to, advocates for, and serves its users.

You’ll take broadly defined problems from discovery through execution—developing a clear understanding of user and business needs, defining the right approach, aligning stakeholders, building an actionable plan, and driving work through launch, adoption, and iteration.