Strategic Product Manager: CS Efficiency & Scale

EngineersOfAI; Northern (KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Stripe is seeking a Program Manager, Customer Success Efficiency and Scale to lead a portfolio of internal tools, AI-enabled workflows, assets, and scaled programs enabling CS and other user-facing teams.

You will translate frontline pain points into a prioritized roadmap, define requirements and success metrics, and collaborate with technical, data, and operations teams to deliver scalable solutions with measurable impact.

Qualifications

• 5+ years of experience in product management, program management with substantial product ownership, business operations, consulting, or a related field.

Responsibilities

• Own the roadmap: Set and prioritize the Customer Success Efficiency and Scale roadmap, balancing user needs, business impact, feasibility, and organizational priorities.

Skills

Product management

Program management

Business operations

Consulting

Job description

Stripe is seeking a Program Manager, Customer Success Efficiency and Scale to lead a portfolio of internal tools, AI-enabled workflows, assets, and scaled programs enabling CS and other user-facing teams.

You will translate frontline pain points into a prioritized roadmap, define requirements and success metrics, and collaborate with technical, data, and operations teams to deliver scalable solutions with measurable impact.