Strategic Program Manager: NPD/NPI & Manufacturing

Fictiv

Oregon

Hybrid

USD 123,000 - 145,000

Full time

6 days ago

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Benefits offered by this job

Competitive medical, dental, andvision

401K plan

Monthly Virtual Work stipend

Parental leave programs

Paid volunteer days

Onboarding setup with ergonomic gear

Job summary

MISUMI Americas is seeking a Strategic Program Manager to lead cross-functional programs from NPD/NPI through mass production. You will advocate for customers, align internal teams with client goals, and manage risks to ensure on-time, within-budget delivery.

This role emphasizes process improvement and QMS contributions across manufacturing programs. Ideal candidates bring 5+ years in engineering/manufacturing program management, expert knowledge of multiple manufacturing processes, and strong

Qualifications

Bachelor's degree in Mechanical, Manufacturing, or Industrial Engineering.
5+ years of experience managing projects/ programs in fast-paced engineering or manufacturing environments.
Hands-on experience with NPD, NPI, and high-volume manufacturing facilities.
Expertise in one or more manufacturing processes, such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly.
Customer-Facing Experience to lead complex, consultative technical sales engagements, leveraging operational expertise to drive success.
Strong program management, risk management, and time management skills, with the ability to prioritize and meet deadlines within a structured framework.
Proficiency in standard program management tools and software used for tracking, communication, and reporting across distributed teams.
Self-starter, with strong business acumen and a customer-first mindset, capable of solving problems and building deep, meaningful relationships with customers and internal stakeholders.
Demonstrates a focus on process optimization, service enhancement, and driving customer success.
Passionate about learning, building solutions, and tackling challenges.
Outstanding verbal and written communication skills, with experience working across multi-cultural, cross-functional teams.

Responsibilities

Act as the primary customer advocate, building strong relationships to deliver high-quality customer experiences that drive long-term loyalty.
Collaborate cross-functionally with pre- & post-sale teams to ensure on-time delivery while proactively managing risks and changes throughout the program lifecycle.
Leverage your technical expertise in engineering and manufacturing alongside strong program management skills to identify risks early, develop risk mitigation plans, and manage changes to keep projects on track.
Serve as the Subject Matter Expert (SME) for the program, providing valuable insights and guidance to both internal teams and customers to ensure alignment and clarity.
Monitor and report program milestones making necessary adjustments to timelines and deliverables, to meet customer expectations and maintain high-quality standards.
Identify opportunities for process improvements and collaborate with cross-functional teams to enhance operational efficiency and customer satisfaction.
Facilitate regular status meetings with customers and internal teams to clearly communicate requirements, timelines, and quality standards, ensuring alignment and proactively resolving any blockers.
All employees are expected to maintain and contribute to the QMS.