Strategic Program Manager - Boston

TalentHop; United States; On-site; USD 123,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Parental leave

Monthly work stipend (food, internet,

Equipment stipend

Job summary

MISUMI Americas is seeking a Strategic Program Manager to partner with customers and accelerate product launches while upholding quality standards. You will manage complex programs from new product development through mass production, coordinating engineering, sales, and fulfillment teams.

You will identify risks, drive continuous improvements, and serve as the SME to align internal teams with customers. Strong communication and project-management skills are essential in this role within the San

Qualifications

• Bachelor’s degree in Mechanical, Manufacturing, or Industrial Engineering.
• 5+ years of experience managing programs in engineering or manufacturing.
• Experience with new product development, introduction, and high-volume production.
• Experience in customer-facing roles leading technical engagements.
• Strong program, risk, and time management skills.
• Proficiency with tools for tracking and communication.

Responsibilities

• Act as the primary customer advocate to build and maintain client relationships.
• Collaborate with sales, engineering, and fulfillment teams to ensure timely and quality delivery.
• Identify and mitigate risks throughout program lifecycles using technical and program management expertise.
• Serve as subject matter expert to provide guidance and maintain alignment between internal teams and customers.
• Monitor program milestones and adjust plans to meet quality and timeline expectations.
• Identify and implement process improvements to boost efficiency and customer experience.
• Facilitate regular communication between customers and internal teams to resolve issues proactively.
• Contribute to maintaining and enhancing the quality management system.

Skills

Program management

Client relationship management

Cross-functional leadership

Risk management

Process improvement

Communication skills

Negotiation

Time management

Education

Bachelor's degree in Mechanical/Manufacturing/Industrial Engineering

Job description

MISUMI Americas is a division within the manufacturing solutions industry that addresses the challenges of product lifecycle management by providing a comprehensive catalog of components integrated with a digital manufacturing platform. Operating in the San Francisco Bay Area and Chicago, the organization supports a diverse range of enterprises in the Americas by enabling faster innovation and efficient production processes.

About the Opportunity

The STRATEGIC PROGRAM MANAGER role focuses on partnering with customers to accelerate product launches while maintaining quality standards. This position is responsible for managing complex programs from new product development through mass production, aligning cross-functional teams, and driving continuous improvements to enhance operational effectiveness and customer satisfaction.

Responsibilities

• Act as the primary customer advocate to build and maintain strong client relationships.


• Collaborate with sales, engineering, and fulfillment teams to ensure timely and quality delivery.


• Identify and mitigate risks throughout program lifecycles using technical and program management expertise.


• Serve as subject matter expert to provide guidance and maintain alignment between internal teams and customers.


• Monitor program milestones and adjust plans to meet quality and timeline expectations.


• Identify and implement process improvements to boost efficiency and customer experience.


• Facilitate regular communication between customers and internal teams to resolve issues proactively.


• Contribute to maintaining and enhancing the quality management system.

Requirements

• Bachelor’s degree in Mechanical, Manufacturing, or Industrial Engineering.


• Minimum 5 years of experience managing projects or programs in engineering or manufacturing settings.


• Practical experience with new product development, introduction, and high-volume manufacturing.


• Expertise in manufacturing processes such as CNC machining, 3D printing, injection molding, sheet metal fabrication, die casting, or assembly.


• Experience in customer-facing roles leading technical sales engagements.


• Strong skills in program, risk, and time management.


• Proficiency with program management tools for tracking and communication.


• Self-motivated with strong business acumen and customer-first approach.


• Commitment to process optimization and customer success.


• Effective communication skills across diverse teams.

Pay Range and Compensation Package

• Salary range from $123,000 to $145,000 USD per year, depending upon experience.


• Competitive medical, dental, and vision insurance.


• Parental leave programs.


• Monthly virtual work stipend covering expenses such as food, internet, travel, pet care, and wellness.


• Onboarding equipment and ergonomic supplies stipend.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.