Strategic Program Manager – National Accounts

CRST The Transportation Solution, Inc; Town of Amherst (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

CRST The Transportation Solution, Inc. is seeking a Program Manager to own CRST’s relationship with assigned national customer programs and act as the primary liaison between the customer and CRST.

The role protects and grows revenue within each customer, plans and oversees program execution with Operations, and manages program pricing and performance to create value for the customer. The position requires guiding program launches, coordinating with multiple departments, tracking performance,

Qualifications

• Five or more years of experience in account management, program management or customer-facing operations in final mile, logistics, transportation or retail.
• Demonstrated ability to manage relationships with large customers and grow revenue within existing accounts.
• Ability to plan and coordinate complex programs across departments and to calculate and manage program pricing.
• Strong analytical, communication and Microsoft Office skills, including presenting performance results to customers.

Responsibilities

• Own and be the primary point of contact for assigned customer programs, representing the customer inside CRST and CRST to the customer.
• Protect current revenue and grow business within assigned customers by identifying new services, locations and volume opportunities and meeting growth goals.
• Plan program launches, changes and ongoing execution, coordinating load plans and resources with Operations so schedules, service levels and objectives are met.
• Calculate and maintain program and project pricing, partnering with Pricing and leadership on proposals, renewals and changes.
• Track program scorecards and service performance, report status and issues to leadership and the customer, and drive corrective action.
• Resolve customer issues and coordinate escalations with Operations and the Director - Program Management, closing the loop with the customer.
• Prepare for and support quarterly business reviews and other strategic customer meetings with performance insights and growth recommendations.
• Partner with Operations, contact center, field, billing and implementation teams so program commitments are delivered consistently.
• Travel as needed to support business needs.
• Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs.

Skills

Account management

CRM software

Pricing analysis

Microsoft Office

Education

Bachelor’s degree in Business or Supply Chain

Project Management Professional (PMP)

Tools

MS Excel

Job description

CRST The Transportation Solution, Inc. is seeking a Program Manager to own CRST’s relationship with assigned national customer programs and act as the primary liaison between the customer and CRST.

The role protects and grows revenue within each customer, plans and oversees program execution with Operations, and manages program pricing and performance to create value for the customer. The position requires guiding program launches, coordinating with multiple departments, tracking performance,