Director of Strategic Programs & Key Accounts

CRST The Transportation Solution, Inc; Town of Amherst (NY); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Company-paid life and disability保险

Retirement savings with company match

Paid time off & holidays

Parental leave

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is seeking a Director of Program Management to lead the Program Managers responsible for CRST's national accounts.

The role defines client strategy, protects and grows revenue within existing programs, and serves as the senior contact for escalations and business reviews with major customers. The incumbent will create value by keeping large accounts satisfied, partner with Operations to fulfill commitments, and guide pricing, renewals and contract changes

Qualifications

• Demonstrated ability to manage executive client relationships and lead business reviews.
• Experience leading Program Managers and developing teams.
• Strong understanding of final mile delivery models and operations impact on customer outcomes.

Responsibilities

• Set account strategy for CRST's existing national customers, defining retention, growth and service priorities for each program.
• Own revenue results across the existing customer portfolio, protecting current business and growing it within existing customers.
• Lead, coach and develop Program Managers; hire, set goals, manage performance and hold the team accountable for client and revenue results.
• Build executive-level relationships with customer leaders and lead quarterly business reviews and other strategic customer meetings.
• Own day-to-day corporate escalations from customers, driving resolution with Operations and other teams.

Skills

Executive relationships

Team leadership

Program management

Strategic account management

Education

High school diploma or equivalent

Bachelor's degree in Business, Supply Chain Management or related field

Job description

CRST The Transportation Solution, Inc. is seeking a Director of Program Management to lead the Program Managers responsible for CRST's national accounts.

The role defines client strategy, protects and grows revenue within existing programs, and serves as the senior contact for escalations and business reviews with major customers. The incumbent will create value by keeping large accounts satisfied, partner with Operations to fulfill commitments, and guide pricing, renewals and contract changes