Director, National Accounts Program Management

CRST The Transportation Solution, Inc.; Town of Amherst (NY); Presencial; USD 140.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Company-paid life and disability 보험

Retirement savings with company match

Paid time off, holidays, and parental留

Descripción de la vacante

CRST The Transportation Solution, Inc. is seeking a Director - Program Management to lead the Program Managers who nurture CRST's relationships with our national customers.

You will set client strategy, protect and grow revenue within existing accounts, and serve as the senior point of contact for corporate escalations and business reviews. You will create value by keeping CRST's largest customers satisfied and growing, while partnering with Operations to deliver on every program commitment.

Formación

• Eight or more years of experience in account management, program management or customer success in final mile, logistics, transportation or retail.
• Experience leading teams and driving revenue growth across large national or enterprise customers.
• Proven ability to manage executive client relationships, lead business reviews and resolve high-impact escalations.
• Strong understanding of final mile delivery models and how operations, pricing and service performance affect outcomes.

Responsabilidades

• Set account strategy for existing national customers, defining retention and growth priorities for each program.
• Own revenue results and protect/grow current business within existing customers.
• Lead, coach and develop Program Managers; hire, set goals and manage performance.
• Build executive relationships with customer leaders and lead quarterly business reviews and strategic meetings.
• Own day-to-day escalations and drive resolution with Operations and other teams.

Conocimientos

Leadership

Executive relationships

Strategic account management

Team leadership

Operational knowledge

Educación

High school diploma or equivalent

Bachelor's degree in Business or related field

Herramientas

CRM tools

Scorecards

Descripción del empleo

CRST The Transportation Solution, Inc. is seeking a Director - Program Management to lead the Program Managers who nurture CRST's relationships with our national customers.

You will set client strategy, protect and grow revenue within existing accounts, and serve as the senior point of contact for corporate escalations and business reviews. You will create value by keeping CRST's largest customers satisfied and growing, while partnering with Operations to deliver on every program commitment.