Strategic Program Manager – National Customer Programs

CRST The Transportation Solution, Inc.; Town of Amherst (NY); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Retirement match

Paid time off

Holidays

Parental leave

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is seeking a Program Manager to own and grow relationships with assigned national customer programs. You will serve as the primary liaison between the customer and CRST, protecting revenue and guiding program execution with Operations and Pricing.

You will analyze performance, drive improvements, and prepare for quarterly business reviews. Travel may be required to support key accounts and ensure service excellence.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Five or more years in account management, program management or customer-facing operations in final mile, logistics, transportation or retail.
• Customer relationships: Demonstrated ability to manage relationships with large customers and grow revenue within existing accounts.
• Program execution and pricing: Ability to plan and coordinate complex programs across departments and to calculate and manage program pricing.
• Analysis and communication: Strong analytical, communication and Microsoft Office skills, including presenting performance results to customers.

Responsibilities

• Own the customer relationship for assigned programs and serve as primary liaison.
• Protect current revenue and grow business within assigned customers by identifying new services, locations and volume opportunities.
• Plan program launches, changes and ongoing execution, coordinating load plans and resources with Operations so schedules, service levels and objectives are met.
• Calculate and maintain program pricing, partnering with Pricing and leadership on proposals, renewals and changes.
• Track program scorecards and service performance, report status and issues to leadership and the customer, and drive corrective action.
• Resolve customer issues and coordinate escalations with Operations and the Director - Program Management, closing the loop with the customer.
• Prepare for and support quarterly business reviews and other strategic customer meetings with performance insights and growth recommendations.
• Partner with Operations, contact center, field, billing and implementation teams so program commitments are delivered consistently.
• Travel as needed to support business needs.
• Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs.

Skills

Customer relationships

Analytical skills

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Tools

CRM tools

Job description

CRST The Transportation Solution, Inc. is seeking a Program Manager to own and grow relationships with assigned national customer programs. You will serve as the primary liaison between the customer and CRST, protecting revenue and guiding program execution with Operations and Pricing.

You will analyze performance, drive improvements, and prepare for quarterly business reviews. Travel may be required to support key accounts and ensure service excellence.