Strategic Program Manager, NA Flex Growth & Optimization

Amazon Inc.; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon.com Services LLC is seeking a Senior Program Manager for Amazon Flex BOSS to drive strategic initiatives across cost, quality, delivery partner experience, and expansion. You will own the long-term roadmap and work with cross-functional teams to implement scalable solutions that improve business results.

The role requires strong data-driven decision making, experience in end-to-end delivery, and the ability to communicate results to senior leadership, with a focus on cross-functional

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Knowledge of Excel at an intermediate level (pivot tables, charts, lookups, data cleansing).
• Experience working cross functionally with tech and non-tech teams.
• Experience in complex problem solving and working in a tight schedule environment.

Responsibilities

• Own the long-term roadmap for improving business results.
• Develop and utilize data inputs and KPIs to inform operational adjustments and long-term technical solutions.
• Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives.
• Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities.
• Define and create processes that will scale to meet growing business demands.
• Work closely with the business to understand day-to-day opportunities and pain points, and implement short term and long term solves.

Skills

Program management

Data and metrics

End-to-end delivery

Cross-functional collaboration

Problem solving

Resource trade-offs

Education

Master's degree or MBA

Tools

Excel

Job description

Amazon.com Services LLC is seeking a Senior Program Manager for Amazon Flex BOSS to drive strategic initiatives across cost, quality, delivery partner experience, and expansion. You will own the long-term roadmap and work with cross-functional teams to implement scalable solutions that improve business results.

The role requires strong data-driven decision making, experience in end-to-end delivery, and the ability to communicate results to senior leadership, with a focus on cross-functional