Strategic Program Manager – Exstream, CCM & Onboarding

Espire Infolabs; United States; Remote; USD 140.000 - 190.000; Vollzeit

Zusammenfassung

Espire Infolabs is seeking an experienced Program Manager to lead a portfolio spanning OpenText Exstream, CCM, and Customer Onboarding. You will own end-to-end program delivery, governance, budgeting, and stakeholder alignment across multiple teams and vendors to deliver compliant, customer-centric communications.

You will guide Exstream modernization efforts, oversee migration from legacy systems, and ensure performance, scalability, and regulatory compliance while coordinating global teams and

Qualifikationen

• Minimum 16+ years of overall experience, with at least 6+ years in Program Management or Enterprise Application Delivery.
• Experience delivering OpenText Exstream implementation or modernization and CCM transformations.
• Strong governance, budgeting, resource management, risks, dependencies, and benefits realization.
• Experience with Agile, Waterfall, and Hybrid methodologies and senior stakeholder management.
• Excellent verbal and written English communication; ability to work across time zones.

Aufgaben

• Own the program roadmap, integrated delivery plan, milestones, dependencies, and critical path.
• Establish governance, scope, objectives, and success criteria for the program.
• Manage delivery across multiple workstreams and vendors with budget, timeline, and quality control.
• Oversee Exstream delivery, migration, modernization, and template/content lifecycle governance.
• Lead CCM delivery and omnichannel communication initiatives including document composition and delivery.
• Drive onboarding transformation initiatives across digital and assisted channels and monitor onboarding KPIs.
• Establish program governance, RAID, reporting, and executive dashboards; manage risk and change.

Kenntnisse

Program management

Stakeholder management

Agile/Waterfall/Hybrid

Client-facing communication

English communication

Tools

OpenText Exstream

CCM platforms

Document composition

Workflow integration

Jobbeschreibung

Espire Infolabs is seeking an experienced Program Manager to lead a portfolio spanning OpenText Exstream, CCM, and Customer Onboarding. You will own end-to-end program delivery, governance, budgeting, and stakeholder alignment across multiple teams and vendors to deliver compliant, customer-centric communications.

You will guide Exstream modernization efforts, oversee migration from legacy systems, and ensure performance, scalability, and regulatory compliance while coordinating global teams and