Strategic Program Manager - EMS & Customer Growth

ADP, Inc.; Brea (CA); Presencial; USD 80.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision benefits

401K with company matching

PTO for rest and relaxation

Gym reimbursement

Descripción de la vacante

Emerald Technologies seeks a goal-oriented Program Manager to join its Brea, CA team. The PM will manage customer projects, focusing on relationship management, customer satisfaction, and strategic execution, including contract-driven activities.

Responsibilities include coordinating with the site Lead PM for revenue forecasting, ensuring on-time delivery, and maintaining clear communications with customers. This full-time role offers comprehensive benefits and growth opportunities.

Formación

• Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
• At least 2 years of related experience in relevant manufacturing industry.
• Knowledge of manufacturing, engineering and technical services.
• Strong written and verbal communication skills.
• Prior experience in managing customer revenue growth and commercial management/execution.

Responsabilidades

• Relationship Management: Understand Emerald offerings and direct customers to additional Emerald services; work with site Lead PM to provide revenue forecasting by account.
• Customer Experience & Satisfaction: Ensure on-time delivery, quality, and communication; provide verbal and written updates to customers to meet expectations.
• Tactical Business Execution: Serve as primary site liaison; conduct team meetings, document issues, and keep stakeholders informed of status.
• Commercial/Contract Management: Manage program-related decisions and ensure alignment to contract terms (On-Time delivery, A/R, E&O, PPV, credit, RMAs).

Conocimientos

Relationship management

Customer experience

Project management

Commercial management

Communication skills

MS Office

Educación

Bachelor's degree in business administration or related field

Herramientas

MS Office (Excel, Word, PowerPoint)

Descripción del empleo

Emerald Technologies seeks a goal-oriented Program Manager to join its Brea, CA team. The PM will manage customer projects, focusing on relationship management, customer satisfaction, and strategic execution, including contract-driven activities.

Responsibilities include coordinating with the site Lead PM for revenue forecasting, ensuring on-time delivery, and maintaining clear communications with customers. This full-time role offers comprehensive benefits and growth opportunities.