Strategic Program Manager: Customer Projects & Growth

ADP, Inc.; Saline (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

HSA/FSA

401K with company match

Paid time off

Gym reimbursement

Employee Assistance Program

Inclusive work environment

Job summary

Emerald Technologies is seeking a Program Manager in Saline, MI to lead customer projects, manage relationships, and ensure successful execution. You will collaborate with site leads to forecast revenue, maintain customer satisfaction, and drive program delivery in alignment with contract terms.

The role emphasizes strategic project management, cross-functional communication, and operational support across manufacturing and engineering services.

Qualifications

• Bachelor's degree preferred; 5+ years in related industry.
• Strong written and verbal communication skills required.
• Proven ability to manage customer revenue growth and commercial/execution responsibilities.

Responsibilities

• Manage customer relationships and ensure customer satisfaction (on-time delivery, quality, communication).
• Serve as site liaison between company and customer; coordinate status and status reporting.
• Support revenue forecasting by account and align program decisions with contract terms.

Skills

Relationship management

Communication skills

MS Office

Education

Bachelor's degree in business administration or related field

Tools

MS Office

Job description

Emerald Technologies is seeking a Program Manager in Saline, MI to lead customer projects, manage relationships, and ensure successful execution. You will collaborate with site leads to forecast revenue, maintain customer satisfaction, and drive program delivery in alignment with contract terms.

The role emphasizes strategic project management, cross-functional communication, and operational support across manufacturing and engineering services.