Program Manager

Emerald Technologies; San Jose (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits (medical, dental,

Vision benefits

401K with company match

PTO for rest and relaxation

Gym reimbursement

Employee Assistance Program

Inclusive work environment

Training and development

Community service initiatives

Job summary

Emerald Technologies, an EMS provider, seeks a goal-oriented Program Manager to join the San Jose, CA team. This role focuses on strategic project management, customer relationships, and contract execution for mid-size customers. The PM will collaborate with the site Lead PM to forecast revenue and ensure alignment with customer contracts.

The position offers a supportive team environment, opportunities for growth, and exposure to multiple industries through high-reliability manufacturing.

Qualifications

• Bachelor's degree in business administration or related field preferred.
• At least 5 years of relevant industry experience.
• Knowledge of manufacturing, engineering and technical services.
• Strong written and verbal communication skills.
• Proficient in MS Office (Excel, Word, PowerPoint).

Responsibilities

• Relationship management and directing customers to Emerald services.
• Provide revenue forecasting by account with site PM.
• Ensure customer satisfaction through on-time delivery and quality.
• Serve as site liaison to meet customer requirements and document status.
• Manage program-related decisions and contract terms with customers.

Skills

Relationship management

Customer revenue growth

Contract management

Manufacturing knowledge

Engineering and technical services

Education

Bachelor's degree in business administration or related field

5 years relevant industry experience

Proficient MS Office

Tools

MS Office

Job description

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Program Manager

SALES Full Time San Jose, CA, US

2 days ago Requisition ID: 1738

Salary Range: $100,000.00 To $130,000.00 Annually

Job Summary:

Emerald Technologies has an exciting opportunity for a goal-oriented Program Manager (PM) to join the San Jose, CA team! The Program Manager is a strategic project management professional who supports customer projects. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments involving smaller- to mid-size customers.

At Emerald Technologies, each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!

Responsibilities of the Program Manager:

• Relationship Management:
  • Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
  • Works with site Lead PM to provide revenue forecasting by account.
• Customer Experience & Satisfaction:
  • Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
  • Provide verbal and written communication to customers to ensure expectations are met.
• Tactical Business Execution:
  • Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
  • Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
• Commercial/Contract Management:
  • Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).

Benefits of the Job:

• Competitive medical, dental, and vision benefits
• Health Savings Account/Flexible Spending Account
• 401K and company matchingwith no vesting period
• PTO for rest and relaxation
• Gym reimbursement (through Anthem)
• Employee Assistance Program
• A safe and inclusive work environment with team and management support
• Employee training and development
• Community service and philanthropic initiatives
• Employee appreciation and eventsEmployee Referral program

Qualifications of the Program Manager:

• Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
• At least 2 years of related experience in relevant manufacturing industry.
• Knowledge of manufacturing, Engineering and Technical Services.
• Strong written and verbal communication skills.
• Prior experience in managing customer revenue growth and commercial management/execution.
• Proficient computer skills: MS Office (Excel, Word, and PowerPoint).

Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.

At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.

This position requires access to information subject to U.S. export control regulations. Applicants must qualify as a U.S. Person under the International Traffic in Arms Regulations (ITAR). Emerald Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.