Program Manager

Automatic Data Processing, Inc.; San Jose (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Emerald Technologies in San Jose, CA is seeking a Program Manager to oversee strategic projects for mid-size customers. You will manage relationships, drive customer satisfaction, and handle commercial and contract management, ensuring on-time delivery and effective coordination with site leads.

The role emphasizes stakeholder communication, status reporting, and proactive issue resolution within a dynamic EMS environment.

Qualifications

• Bachelor's degree in business administration or related field preferred.
• At least 2 years of related experience in relevant manufacturing industry.
• Strong written and verbal communication skills.
• Proficient with MS Office (Excel, Word, PowerPoint).

Responsibilities

• Manage customer relationships and ensure customer satisfaction.
• Coordinate revenue forecasting by account with site leads.
• Serve as primary liaison to ensure customer requirements are met.
• Support contract management and alignment with contract terms.

Skills

Written and verbal communication

MS Office (Excel, Word, PowerPoint)

Education

Bachelor's degree in business administration or related field

5 years relevant industry experience

Job description

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Program Manager

SALES Full Time San Jose, CA, US

2 days ago Requisition ID: 1738

Salary Range: $100,000.00 To $130,000.00 Annually

Job Summary:

Emerald Technologies has an exciting opportunity for a goal-oriented Program Manager (PM) to join the San Jose, CA team! The Program Manager is a strategic project management professional who supports customer projects. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments involving smaller- to mid-size customers.

At Emerald Technologies, each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!

Responsibilities of the Program Manager:

• Relationship Management:
  • Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
  • Works with site Lead PM to provide revenue forecasting by account.
• Customer Experience & Satisfaction:
  • Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
  • Provide verbal and written communication to customers to ensure expectations are met.
• Tactical Business Execution:
  • Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
  • Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
• Commercial/Contract Management:
  • Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).

Benefits of the Job:

• Competitive medical, dental, and vision benefits
• Health Savings Account/Flexible Spending Account
• 401K and company matchingwith no vesting period
• PTO for rest and relaxation
• Gym reimbursement (through Anthem)
• Employee Assistance Program
• A safe and inclusive work environment with team and management support
• Employee training and development
• Community service and philanthropic initiatives
• Employee appreciation and eventsEmployee Referral program

Qualifications of the Program Manager:

• Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
• At least 2 years of related experience in relevant manufacturing industry.
• Knowledge of manufacturing, Engineering and Technical Services.
• Strong written and verbal communication skills.
• Prior experience in managing customer revenue growth and commercial management/execution.
• Proficient computer skills: MS Office (Excel, Word, and PowerPoint).

Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.

At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.

This position requires access to information subject to U.S. export control regulations. Applicants must qualify as a U.S. Person under the International Traffic in Arms Regulations (ITAR). Emerald Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.