Strategic Program Administrator & PM Support

RightStaff, Inc.; Richardson (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

RightStaff, Inc. is seeking a Program Administrator to handle daily customer contact on orders and processing under the Program Manager's direction. You may assume Program Manager responsibilities when needed, and participate across Manufacturing, Engineering, Purchasing, and Sales to ensure accurate orders and schedules.

This office-based role requires strong communication, organization, and ERP experience, with daily liaison to both commercial and technical teams.

Qualifications

• Prior customer service or project management experience.
• Experience with order entry and processing.
• Strong interpersonal and communication skills.
• Proficient in MS Office and basic data handling.

Responsibilities

• Primary contact for daily customer communication on orders.
• Review and process purchase orders; complete entry and acknowledgements.
• Manage daily order fulfillment including shipments and RMAs.
• Prepare weekly reports and the weekly Order Reconciliation Report of booked orders.
• Process quotations and assist the Program Manager with customer liaison activities.
• Review and update production schedules, and assist with sales and demand forecasting.
• Manage inventory exposure, including obsolete, alternate, excess, and stranded inventory, and maintain safety stock levels.
• Handle invoicing and credits, and resolve customer service issues as they arise.
• Interface daily with Manufacturing, Engineering, Purchasing, Quality, and Scheduling as intercompany customers, and with external customers.
• Review documentation for accuracy and completeness.
• Assist the Program Manager as needed, including assuming the Program Manager's responsibilities when required.
• Develop, update, and create training instructions for departmental processes.

Skills

Customer service

Order processing

Project management

Cross-functional collaboration

Communication skills

ERP Systems

Education

High School Diploma

Tools

Excel

Microsoft Office

ERP Systems

Job description

RightStaff, Inc. is seeking a Program Administrator to handle daily customer contact on orders and processing under the Program Manager's direction. You may assume Program Manager responsibilities when needed, and participate across Manufacturing, Engineering, Purchasing, and Sales to ensure accurate orders and schedules.

This office-based role requires strong communication, organization, and ERP experience, with daily liaison to both commercial and technical teams.