Program Operations Coordinator

Creation Technologies; Village of Newark (NY); On-site; USD 2,755,000 - 3,582,000; Full time

Benefits offered by this job

Performance-based bonuses

Employee benefits

Shift differential

Job summary

Creation Technologies is seeking a Program Administrator to support program managers and cross-functional teams in executing manufacturing programs in a fast-paced environment. The role emphasizes administrative, operational, and logistical coordination to ensure smooth program execution and optimal customer satisfaction.

Primary duties include handling program documentation, PO/RMA review, AR statements, scheduling, and KPI tracking.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 1–2 years of hands-on experience in an operations support, customer service or administrative role.
• Experience with an ERP system such as Oracle is a plus.
• U.S. Citizenship, lawful permanent resident, or protected status under the Immigration and Naturalization Act.

Responsibilities

• Manage and organize program documentation (plans, POs, invoices, reports).
• Review and confirm customer production POs and RMAs; maintain open order reconciliation.
• Prepare and send AR statements; review invoices and resolve discrepancies.
• Coordinate and schedule cross-functional meetings (engineering, production, procurement, customers).
• Track deliverables and milestones; notify teams of deadlines and delays and impact to customer.
• Assist in managing production schedules to ensure on-time delivery, processing, and shipment of RMAs.
• Track order and finished goods status; liaise with planning and logistics for delivery.
• Support shipping logistics; handle documents, track shipments, manage customs where needed.
• Act as customer contact point; provide updates, address inquiries, escalate issues.
• Prepare status reports on program progress, risks, and performance metrics.
• Maintain KPI data tracking (on-time delivery, cost performance) and provide insights.
• Document and improve internal processes to enhance program execution.
• Support program manager in resolving operational issues and driving improvements.

Skills

Highly organized

Attention to detail

Verbal and written English

MS Office (Excel & PowerPoint)

Electronics manufacturing knowledge

Supply chain/logistics familiarity

Education

Associate degree or equivalent

1–2 years operations support experience

ERP experience (Oracle)

US work eligibility

Tools

MS Office (Excel, PowerPoint)

ERP systems (Oracle)

Job description

Creation Technologies is seeking a Program Administrator to support program managers and cross-functional teams in executing manufacturing programs in a fast-paced environment. The role emphasizes administrative, operational, and logistical coordination to ensure smooth program execution and optimal customer satisfaction.

Primary duties include handling program documentation, PO/RMA review, AR statements, scheduling, and KPI tracking.