Program Operations Specialist

Creation Technologies Inc.; Village of Newark, Northern (NY, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Creation Technologies in Newark, NY is seeking a Program Administrator to support Program Managers and cross-functional teams, ensuring smooth execution of manufacturing programs through documentation, scheduling, and customer communications.

The role focuses on coordination, data tracking, and continuous improvement, with attention to orders, AR statements, RMAs, and on‑time delivery, while offering growth, benefits, and performance bonuses.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 1-2 years of hands-on experience in an operations support, customer service or administrative role.
• Experience with ERP systems such as Oracle or similar is an asset.
• U.S. citizen or eligible for employment.

Responsibilities

• Manages and organizes program documentation, ensuring plans, purchase orders, invoices, and reports are current and accessible.
• Reviews customer production POs and RMAs, maintaining order alignment through open order reconciliation.
• Prepares AR statements, reviews invoices, and resolves discrepancies.
• Coordinates and schedules meetings, ensuring cross-functional alignment among engineering, production, procurement, and customers.
• Tracks deliverables and milestones, notifies teams of deadlines and potential delays.
• Assists in managing production schedules to ensure on-time delivery and shipment of RMAs.
• Tracks order and finished goods status, liaising with planning and logistics for accurate placement.
• Supports shipping logistics, including documents, tracking shipments, and customs paperwork.
• Acts as a customer contact point, providing updates and addressing inquiries.
• Prepares status reports detailing program progress, risks, and performance metrics.
• Maintains KPIs such as on-time delivery and cost performance to inform decisions.
• Documents and improves internal processes to enhance program execution.

Skills

Highly organized

Attention to detail

Strong English communication

MS Office (Excel & PowerPoint)

Electronics manufacturing familiarity

Supply chain / logistics familiarity

Education

Associate degree or equivalent

Tools

Oracle ERP

Job description

Creation Technologies in Newark, NY is seeking a Program Administrator to support Program Managers and cross-functional teams, ensuring smooth execution of manufacturing programs through documentation, scheduling, and customer communications.

The role focuses on coordination, data tracking, and continuous improvement, with attention to orders, AR statements, RMAs, and on‑time delivery, while offering growth, benefits, and performance bonuses.