Manufacturing Program Operations Specialist

creationtech; Village of Newark (NY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonuses

Benefits

Job summary

Creation Technologies is seeking a Program Administrator to support program managers and cross-functional teams, ensuring smooth execution of manufacturing programs. The role focuses on administrative, operational, and logistical tasks to drive customer success and on-time delivery.

Responsibilities include coordinating documents, schedules, and communications, tracking milestones and KPIs, and assisting with production scheduling and shipping logistics.

Qualifications

• Associate degree or equivalent combination of education and experience is required.
• 1–2 years of hands-on experience in an operations support, customer service, or administrative role.
• Experience with ERP systems such as Oracle or similar systems is an asset.

Responsibilities

• Manages and organizes program documentation, ensuring plans, POs, invoices, and reports are current for stakeholders.
• Reviews customer production POs and RMAs, maintaining order alignment through open order reconciliation.
• Prepares AR statements, reviews invoices, and resolves discrepancies.
• Coordinates and schedules meetings to align engineering, production, procurement, and customers.
• Tracks deliverables and milestones, notifies teams of deadlines and potential delays.
• Assists in managing production schedules to ensure on-time delivery and shipment of RMAs.
• Tracks order and finished goods status, liaising with planning and logistics for accurate placement and delivery.
• Supports shipping logistics, including documents, tracking, and customs paperwork if needed.
• Acts as a customer contact point, providing updates and addressing inquiries while ensuring smooth information flow.
• Prepares status reports detailing program progress, risks, and performance metrics including financial summaries.

Skills

Highly organized

Attention to detail

English communication

MS Office

Supply chain knowledge

Cross-functional collaboration

Education

Associate degree or equivalent

Tools

Oracle ERP

Job description

Creation Technologies is seeking a Program Administrator to support program managers and cross-functional teams, ensuring smooth execution of manufacturing programs. The role focuses on administrative, operational, and logistical tasks to drive customer success and on-time delivery.

Responsibilities include coordinating documents, schedules, and communications, tracking milestones and KPIs, and assisting with production scheduling and shipping logistics.