Strategic Operations & Delivery Lead

Capital One; Riverwoods (IL); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health benefits

Incentive compensation

Job summary

Capital One is seeking a Principal Project Manager to lead from the front line of our NPP Ops Chief of Staff team. You will translate high‑level strategy into practical, daily operations and optimize our operating systems and frameworks for operational excellence.

You will configure and manage core tooling (Jira, Confluence, Google Data Studio, Slack), build an Ops Playbook, and design detailed project plans. You’ll partner with cross‑functional teams to keep delivery on track and mitigate risk.

Qualifications

• Bachelor’s Degree or military experience.
• At least 5 years of Project Management experience.
• At least 1 year of experience in Process Management or continuous improvement.
• Preferred PM experience of 7+ years.
• PM certifications such as PMP, CSM, Prosci, or Agile.
• Experience using data and analysis to solve complex business problems.
• Strong communication with stakeholders across levels of the company.
• Experience building centralized documentation and Ops Playbooks.

Responsibilities

• Act as the primary executor of operating models, translating frameworks into practical, daily team workflows.
• Configure, manage, and optimize core collaboration tools (e.g., Jira, Confluence, Google sites, Data Studio, Slack, and tracking platforms) to ensure workflows generate clean insights without creating process debt.
• Build and maintain centralized documentation, standardized templates, and the team's practical Ops Playbook to accelerate onboarding and information exchange.
• Design, develop, and actively manage detailed project plans, tracking day-to-day milestones and adjusting timelines to meet shifting needs.
• Partner effectively with cross‑functional teams and business partners to provide tactical execution support and keep teams aligned on well‑managed delivery needs.

Skills

Project management

Stakeholder communication

Cross-functional collaboration

Process improvement

Operational excellence

Education

Bachelor's degree

Military experience

Tools

Jira

Confluence

Google Data Studio

Slack

Job description

Capital One is seeking a Principal Project Manager to lead from the front line of our NPP Ops Chief of Staff team. You will translate high‑level strategy into practical, daily operations and optimize our operating systems and frameworks for operational excellence.

You will configure and manage core tooling (Jira, Confluence, Google Data Studio, Slack), build an Ops Playbook, and design detailed project plans. You’ll partner with cross‑functional teams to keep delivery on track and mitigate risk.