Strategic Process Improvement Lead | Six Sigma Black Belt

CVS Health; Northbrook (IL); Hybrid; USD 60,000 - 146,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus / incentive program

Paid time off

Job summary

CVS Health is seeking a Process Improvement Specialist to join our Pharmacy Services Finance Operations team in a hybrid role that can be filled in Northbrook, IL or other listed locations. You will lead cross-functional process improvement initiatives, map current and target states, and use tools like SIPOC, VSM, and 5 Why analyses to drive measurable results.

You will partner with SMEs and stakeholders, develop charters, track progress with RAID logs, and communicate updates to leadership

Qualifications

• 5+ years' experience in internal operations and / or customer facing services.
• 3+ years' experience in problem solving and / or data collection, reporting, and analysis.
• 2+ years' demonstrated experience leading process improvement initiatives resulting in quantifiable benefits.
• Lean Six Sigma Black Belt or higher certification.

Responsibilities

• Leads process improvement (PI) opportunities with relevant deliverables: process maps, baseline performance metrics, root cause analysis, recommended actions, and control plans.
• Participate in strategic and lead targeted assessments and support relevant deliverables: framing, data collection, analysis / interpretation and recommendations / report-out.
• Run FOX topics with relevant deliverables: problem statement, story / narrative, root cause analysis (5 why's), corrective actions (as applicable), supporting questions and facilitate the live call.
• Utilize FOX, DMAIC, LEAN, 8D and other relevant methodologies in delivery of results.
• Ability to act as an improvement / change agent, supporting efforts from identification through delivery and validation of results.
• Develop project charters in conjunction with Subject Matter Experts (SME's) and stakeholders, edit and gain approval on updates to approved charters as required.
• Document current and target state processes using SIPOC, flow charts and value-stream mapping (VSM) tools.
• Use Pareto diagrams, 5 Why's, time-series, process control charts and inferential statistics to support opportunity definition, root cause analysis and validate result(s).
• Lead working teams through FOX, Improvement and Assessment projects leveraging project management basics to create the plan, define team member role & responsibility, develop a working team package, and publish bi-weekly leadership updates.
• Use a RAID (risks, issues, actions, decisions) to effectively identify, track, resolve and elevate items (as required) to keep project(s) moving forward in a timely fashion.
• Develop a working knowledge of FOX, Improvement and Assessment capabilities.
• Interaction's style: 50% manager / driver of results, 50% leading / influencing the thinking, actions, and development of others.
• Working knowledge of MS Office, Project, Visio and Minitab, ability to perform data analysis and develop presentations tailored to both project teams (working package) and stakeholders (key updates package).

Skills

Process improvement

Data analysis

Problem solving

Cross-functional collaboration

Project management

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Project

Visio

Minitab

Job description

CVS Health is seeking a Process Improvement Specialist to join our Pharmacy Services Finance Operations team in a hybrid role that can be filled in Northbrook, IL or other listed locations. You will lead cross-functional process improvement initiatives, map current and target states, and use tools like SIPOC, VSM, and 5 Why analyses to drive measurable results.

You will partner with SMEs and stakeholders, develop charters, track progress with RAID logs, and communicate updates to leadership