Process Improvement Specialist – Six Sigma Black Belt

CVS Health; Scottsdale (AZ); Hybrid; USD 60,000 - 146,000; Full time

Job summary

CVS Health is seeking a Process Improvement Specialist to join our Pharmacy Services Finance Operations team. This full‑time, hybrid role supports cross‑functional initiatives, using Lean Six Sigma and data‑driven methods to improve efficiency and service quality.

Hybrid options include Scottsdale, AZ or alternatives listed by management. Key duties include leading PI opportunities with deliverables, performing root‑cause analyses, developing action plans, and guiding teams through change.

Qualifications

• 5+ years in internal operations and/or customer facing services.
• 3+ years in problem solving, data collection, reporting and analysis.
• 2+ years leading process improvement initiatives with quantifiable benefits.
• Lean Six Sigma Black Belt or higher certification.

Responsibilities

• Leads process improvement opportunities with deliverables: process maps, baseline metrics, root cause analysis, actions and control plans.
• Lead strategic assessments and support framing, data collection, analysis and recommendations.
• Run FOX topics with problem statements, root cause analysis (5 whys) and corrective actions.
• Utilize FOX, DMAIC, LEAN, 8D and other methodologies to deliver results.
• Act as change agent, guiding efforts from identification to delivery and validation.
• Develop project charters with SMEs and stakeholders; update approved charters as required.
• Document current/target state processes using SIPOC, flow charts and value-stream mapping.
• Use Pareto, time-series, control charts and stats to support opportunity definition and validation.

Skills

Problem solving

Data analysis

Process improvement

Change agent

Education

Bachelor's degree OR equivalent experience

Tools

MS Office

Project

Visio

Minitab

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

***This position is classified as hybrid to be filled in either Scottsdale, AZ., Irving, TX., Hartford, CT., Northbrook, IL. OR Woonsocket, RI. Additional locations may be considered by management***

***There are no Visa sponsorships available for this role***

CVS Health has an exciting opportunity to join our Pharmacy Services Finance Operations team as a Process Improvement Specialist. The Process Improvement group within PS Finance manages a variety of cross-functional strategic and operational initiatives. Initiatives could include, but are not limited to strategic assessments, targeted assessments, process improvement, value stream mapping, opportunity identification, workshop facilitation, root cause analysis, drafting corrective actions, developing control plans, and helping with FOX (Finance Operations Excellence) a fast‑paced and highly collaborative approach to problem solving. CVS Health strives to continuously innovate around how we deliver outstanding customer service and improved operational efficiency. The ideal candidate will be a colleague who is curious by nature, comfortable working with data and enjoys problem solving.

• Leads process improvement (PI) opportunities with relevant deliverables: process maps, baseline performance metrics, root cause analysis, recommended actions, and control plans.
• Participate in strategic and lead targeted assessments and support relevant deliverables: framing, data collection, analysis / interpretation and recommendations / report-out.
• Run FOX topics with relevant deliverables: problem statement, story / narrative, root cause analysis (5 why’s), corrective actions (as applicable), supporting questions and facilitate the live call.
• Utilize FOX, DMAIC, LEAN, 8D and other relevant methodologies in delivery of results.
• Ability to act as an improvement / change agent, supporting efforts from identification through delivery and validation of results.
• Develop project charters in conjunction with Subject Matter Experts (SME's) and stakeholders, edit and gain approval on updates to approved charters as required.
• Document current and target state processes using Supplier, Input, Process, Output, Customer (SIPOC), flow charts and value-stream mapping (VSM) tools.
• Use Pareto diagrams, 5 Why's, time-series, process control charts and inferential statistics to support opportunity definition, root cause analysis and validate result(s).
• Lead working teams through FOX, Improvement and Assessment projects leveraging project management basics to create the plan, define team member role & responsibility, develop a working team package, and publish bi-weekly leadership updates.
• Use a RAID (risks, issues, actions, decisions) to effectively identify, track, resolve and elevate items (as required) to keep project(s) moving forward in a timely fashion.
• Develop a working knowledge of FOX, Improvement and Assessment capabilities.
• Interaction’s style: 50% manager / driver of results, 50% leading / influencing the thinking, actions, and development of others.
• Working knowledge of MS Office, Project, Visio and Minitab, ability to perform data analysis and develop presentations tailored to both project teams (working package) and stakeholders (key updates package).

Required Qualifications

• 5+ years' of experience in internal operations and / or customer facing services.
• 3+ years' of experience in problem solving and / or data collection, reporting, and analysis.
• 2+ years' demonstrated experience leading process improvement initiatives resulting in quantifiable benefits.
• Lean Six Sigma Black Belt or higher certification.

Preferred Qualifications

• Experience in highly regulated industry and compliance environment.
• Experience with highly complex, inter-connected systems and business processes.
• Experience working in a matrix environment.
• Advanced Statistics / Data Analysis experience.
• LEAN certification.
• PMP certification.

Education

• Bachelors degree OR equivalent experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$60,300.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/28/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.