Strategic Process Design & Deployment Leader

Valeris; North Carolina; On-site; USD 120,000 - 160,000; Full time

Job summary

Valeris in the United States is seeking a Sr. Mngr/AD, Process Design & Deployment to lead design and deployment initiatives that remove barriers for patients and improve access to medications.

You will analyze processes, develop plans, and partner with cross-functional teams to translate requirements into CLS and ensure seamless integrations. Responsibilities include researching improvements, developing project plans, and providing training to business units, while collaborating with Program

Qualifications

• Bachelor’s degree and 8+ years of service-related experience in project/operations management, customer service, or training.
• Extensive knowledge of HUB Operations, including Nursing, Reimbursement and PAP experience.
• Experience supporting and liaising between client-facing teams and technology and operational delivery teams.
• Power user of Salesforce CRM; ability to assist end-users with UAT and hyper-care.
• Salesforce Reporting experience; ability to build dashboards and operational reports.
• Experience with data mapping and migration.
• Experience working with offshore and near-shore MSPs and contractors.
• Understanding CRM workflows to support program build and enhancements.
• Expertise in sales and training presentations for varied audiences.
• Ability to work across multiple ops groups such as Training, TC Script, Business Solutions, IT.

Responsibilities

• Research, analyze, and recommend improvements to business and system processes to enhance overall organization performance.
• Study operational and performance data to identify trends and opportunities for improvement.
• Develop project plans, communicate changes, and provide training to impacted business units as necessary.
• Serve as a consultant to clients and D&I on program design to ensure alignment with technical workflows, process standards, and system capabilities.
• Understand customers’ needs and system capabilities to offer effective solutions within platform standards.
• Support Program Ops and BA to ensure accurate capture and translation of functional and technical workflows into CLS, ensuring seamless integrations and data migration activities.
• Identify, document, and prioritize business, process, and data requirements.
• Support Patient Programs services design and CRM documentation of the end‑to‑end Patient Journey during client discovery sessions.
• Ensure program design, business rules, and process flows align with technical workflows, process standards, and system capabilities.
• Support data migration, data mapping, and integrations.
• Provide subject‑matter expertise for CLS operational reporting and dashboard setup.
• Assist with technical workflow creation, system integration, data validation, and user acceptance testing as required.
• Support Design & Implementation Team and Client Services with CLS solutions, from design to hyper‑care.
• Provide sales support for CRM demos and RFPs.

Skills

Project management

CRM / Salesforce expertise

Dashboard reporting

Data analysis

Training and presentations

Cross-functional collaboration

MS Excel

Education

Bachelor’s degree

Tools

Salesforce CRM

MS Excel

Visio

PowerPoint

Data migration tools

Job description

Valeris in the United States is seeking a Sr. Mngr/AD, Process Design & Deployment to lead design and deployment initiatives that remove barriers for patients and improve access to medications.

You will analyze processes, develop plans, and partner with cross-functional teams to translate requirements into CLS and ensure seamless integrations. Responsibilities include researching improvements, developing project plans, and providing training to business units, while collaborating with Program