Sr. Mngr/Associate Director, Process Design & Deployment

Valeris; North Carolina; On-site; USD 120,000 - 160,000; Full time

Job summary

Valeris in the United States is seeking a Sr. Mngr/AD, Process Design & Deployment to lead design and deployment initiatives that remove barriers for patients and improve access to medications.

You will analyze processes, develop plans, and partner with cross-functional teams to translate requirements into CLS and ensure seamless integrations. Responsibilities include researching improvements, developing project plans, and providing training to business units, while collaborating with Program

Qualifications

• Bachelor’s degree and 8+ years of service-related experience in project/operations management, customer service, or training.
• Extensive knowledge of HUB Operations, including Nursing, Reimbursement and PAP experience.
• Experience supporting and liaising between client-facing teams and technology and operational delivery teams.
• Power user of Salesforce CRM; ability to assist end-users with UAT and hyper-care.
• Salesforce Reporting experience; ability to build dashboards and operational reports.
• Experience with data mapping and migration.
• Experience working with offshore and near-shore MSPs and contractors.
• Understanding CRM workflows to support program build and enhancements.
• Expertise in sales and training presentations for varied audiences.
• Ability to work across multiple ops groups such as Training, TC Script, Business Solutions, IT.

Responsibilities

• Research, analyze, and recommend improvements to business and system processes to enhance overall organization performance.
• Study operational and performance data to identify trends and opportunities for improvement.
• Develop project plans, communicate changes, and provide training to impacted business units as necessary.
• Serve as a consultant to clients and D&I on program design to ensure alignment with technical workflows, process standards, and system capabilities.
• Understand customers’ needs and system capabilities to offer effective solutions within platform standards.
• Support Program Ops and BA to ensure accurate capture and translation of functional and technical workflows into CLS, ensuring seamless integrations and data migration activities.
• Identify, document, and prioritize business, process, and data requirements.
• Support Patient Programs services design and CRM documentation of the end‑to‑end Patient Journey during client discovery sessions.
• Ensure program design, business rules, and process flows align with technical workflows, process standards, and system capabilities.
• Support data migration, data mapping, and integrations.
• Provide subject‑matter expertise for CLS operational reporting and dashboard setup.
• Assist with technical workflow creation, system integration, data validation, and user acceptance testing as required.
• Support Design & Implementation Team and Client Services with CLS solutions, from design to hyper‑care.
• Provide sales support for CRM demos and RFPs.

Skills

Project management

CRM / Salesforce expertise

Dashboard reporting

Data analysis

Training and presentations

Cross-functional collaboration

MS Excel

Education

Bachelor’s degree

Tools

Salesforce CRM

MS Excel

Visio

PowerPoint

Data migration tools

Job description

As an Sr. Mngr/AD, Process Design & Deployment, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you.

Responsibilities

• Research, analyze, and recommend improvements to business and system processes to enhance overall organization performance.
• Study operational and performance data to identify trends and opportunities for improvement.
• Develop project plans, communicate changes, and provide training to impacted business units as necessary.
• Serve as a consultant to clients and D&I on program design to ensure alignment with technical workflows, process standards, and system capabilities.
• Understand customers’ needs and system capabilities to offer effective solutions within platform standards.
• Support Program Ops and BA to ensure accurate capture and translation of functional and technical workflows into CLS, ensuring seamless integrations and data migration activities.
• Identify, document, and prioritize business, process, and data requirements.
• Support Patient Programs services design and CRM documentation of the end‑to‑end Patient Journey during client discovery sessions.
• Ensure program design, business rules, and process flows align with technical workflows, process standards, and system capabilities.
• Support data migration, data mapping, and integrations.
• Provide subject‑matter expertise for CLS operational reporting and dashboard setup.
• Assist with technical workflow creation, system integration, data validation, and user acceptance testing as required.
• Support Design & Implementation Team and Client Services with CLS solutions, from design to hyper‑care.
• Provide sales support for CRM demos and RFPs.

Qualifications

• Bachelor’s degree and 8+ years of service‑related experience in project/operations management, customer service, or training.
• Extensive knowledge of HUB Operations, inclusive of Nursing, Reimbursement and PAP experience.
• Direct experience supporting and liaising between client‑facing teams and technology and operational delivery teams.
• Power User experience with Salesforce CRM and ability to assist end‑users with UAT and hyper‑care.
• Salesforce Reporting experience, with ability to build dashboards and operational reports.
• Experience with data mapping and migration.
• Experience working with offshore and near‑shore MSPs and contractors.
• In-depth understanding of operational workflows and CRM to support program build and enhancement, and ability to identify process improvement opportunities.
• Expertise in sales and training presentations for varied‑size audiences, intimate groups, and online presentations.
• Ability to work across multiple ops groups such as Training, TC Script, Business Solutions, Telecom, Data Analytics/Reporting, and IT.
• Advanced proficiency with MS Excel, Visio and PowerPoint.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA‑eligible options, with Valeris contributing toward premium costs.
• Telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free basic life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.
• Company‑paid short‑term disability coverage, with the option to purchase long‑term disability.
• 401(k) retirement savings plan with 100% match on the first 5% of the employee’s contribution, with immediate vesting.
• Paid time off (PTO) and sick leave to support work‑life balance.
• Nine paid holidays plus two floating holidays.
• Opportunities for advancement in a company that supports personal and professional growth.
• A challenging, stimulating work environment that encourages new ideas.
• A mission‑driven, inclusive culture where your work makes a meaningful impact.
• Commitment to diversity and deliberate efforts to create an inclusive workplace.

Physical Demands & Work Environment

• Frequent talking and hearing required; regular sitting for long periods; use of hands for typing and handling; reaching with hands and arms.
• Preferred ability to type at least 35 words per minute with 97% accuracy.
• Minimal travel flexibility preferred.
• Professional office environment using standard office equipment such as computers, phones, and photocopiers.

Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.