Senior Program Lead, Patient Access & Operations

Valeris, Inc.; Indiana (PA); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) matching

PTO & holidays

Background check

Job summary

Valeris, Inc. is seeking a Senior Supervisor to lead a patient services team and ensure timely, accurate handling of complex medication access cases. You will mentor staff, enforce SLAs, and align daily operations with client-specific rules and SOPs.

The role emphasizes leadership, confidentiality of health information, and a commitment to patient care within a fast-paced office setting. Travel is limited, with a strong focus on accuracy and teamwork.

Qualifications

• 2+ years of experience in the healthcare industry.
• Bachelor’s degree or higher strongly preferred, but relevant patient services experience will be considered in lieu of degree.
• Ideally, this candidate is currently a supervisor within Valeris.

Responsibilities

• Daily program operational management.
• Ensures contracted Service Level Agreement adherence.
• Responsible for implementation and on-going management of client specific business rules.
• Proactively communicates to team daily to ensure engagement and alignment to daily program operations and goals.
• Team hiring, development and training.
• Ensures daily program staffing levels are consistent with daily program needs.
• Provide coaching and development for direct reports within a functional area.
• Collaborate with HR to maintain candidate pipelines for current and future needs.
• Report adverse events and product complaints per SOP and GMP.

Skills

Healthcare exp

Supervisory exp

Team management

Strong leadership

Bachelor's degree

Education

Bachelor's degree

Job description

Valeris, Inc. is seeking a Senior Supervisor to lead a patient services team and ensure timely, accurate handling of complex medication access cases. You will mentor staff, enforce SLAs, and align daily operations with client-specific rules and SOPs.

The role emphasizes leadership, confidentiality of health information, and a commitment to patient care within a fast-paced office setting. Travel is limited, with a strong focus on accuracy and teamwork.