Sr. Mgr./Associate Director, Process Design & Deployment
Valeris
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Benefits offered by this job
Job summary
Valeris is seeking an Sr. Mngr/AD, Process Design & Deployment to optimize patient access and streamline CRM-driven programs. You will analyze and redesign business and system processes, drive data migration, and coordinate with client-facing teams and Tech delivery to deliver robust program capabilities.
You will influence program operations, provide UAT support, create dashboards, and guide offshore/near-shore teams while delivering value to life sciences clients.
Qualifications
- Bachelor’s degree and 8+ years of service-related experience in project/operations management, customer service, or training
- Extensive knowledge of HUB Operations, inclusive of Nursing, Reimbursement and PAP experience
- Required direct experience supporting and liaising between the client facing teams and Technology and operational delivery teams
- “Power User” Salesforce CRM Experience and ability to assist End-Users with UAT and Hypercare
- Salesforce Reporting Experience, with ability to build out Dashboards and Operational reports as required
- Data Mapping and Migration Experience
- Experience working with offshore & near-shore MSP and Contractors
- Extensive understanding of operational workflows and CRM to support Program build and Enhancement, and ability to identify process improvement opportunities
- Expertise in Sales and Training presentations for varied size audiences, intimate groups and online presentations
- Ability to work across multiple ops groups such as Training, TC Script, Business Solutions, Telecom, Data Analytics/Reporting and IT
- Advanced proficiency with MS Excel, Visio and PPT required
Responsibilities
- Serve as a consultant to clients and D&I on program design to ensure alignment with technical workflows, process standards, and system capabilities (or challenges)
- Understands both the customer’s need and the system capabilities/ challenges and able to offer effective solutions within platform standards
- Support Program Ops and BA to ensure accurate capture and translation of functional and technical workflows into CLS, ensuring all integrations and data migration activities are seamless
- Identify, document & prioritize business, process, and data requirements
- Support Patient Programs services design and CRM documentation of the end-to-end Patient Journey as required for client Discovery sessions
- Ensure Program design and business rules and program process flows are in alignment with technical workflows, process standards, and system capabilities
- Support for data migration, data mapping, and integrations
- SME support for CLS operational reporting, dashboards set up
- Assist with technical workflows creation, system integration, data validations and user acceptance testing as required
- Support Design & Implementation Team and Client Services with CLS solutions, from Design to Hypercare
- Sales support for CRM demos and RFPs
Skills
Education
Tools
Job description
Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.
Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.
As an Sr. Mngr/AD, Process Design & Deployment, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you. The Sr. Mngr/AD, Process Design & Deployment researches, analyzes, and recommends improvements to business and system processes in order to improve overall organization performance; studies operational and performance data to identify trends and opportunities for improvement; develops project plans, communicates changes and may provide training to impacted business units as necessary.
- Bachelor’s degree and 8+ years of service-related experience in project/operations management, customer service, or training
- Extensive knowledge of HUB Operations, inclusive of Nursing, Reimbursement and PAP experience
- Required direct experience supporting and liaising between the client facing teams and Technology and operational delivery teams
- “Power User” Salesforce CRM Experience and ability to assist End-Users with UAT and Hypercare
- Salesforce Reporting Experience, with ability to build out Dashboards and Operational reports as required
- Data Mapping and Migration Experience
- Experience working with offshore & near-shore MSP and Contractors
- Extensive understanding of operational workflows and CRM to support Program build and Enhancement, and ability to identify process improvement opportunities
- Expertise in Sales and Training presentations for varied size audiences, intimate groups and online presentations
- Ability to work across multiple ops groups such as Training, TC Script, Business Solutions, Telecom, Data Analytics/Reporting and IT
- Advanced proficiency with MS Excel, Visio and PPT required
- Serve as a consultant to clients and D&I on program design to ensure alignment with technical workflows, process standards, and system capabilities (or challenges)
- Understands both the customer’s need and the system capabilities/ challenges and able to offer effective solutions within platform standards
- Support Program Ops and BA to ensure accurate capture and translation of functional and technical workflows into CLS, ensuring all integrations and data migration activities are seamless
- Identify, document & prioritize business, process, and data requirements
- Support Patient Programs services design and CRM documentation of the end-to-end Patient Journey as required for client Discovery sessions
- Ensure Program design and business rules and program process flows are in alignment with technical workflows, process standards, and system capabilities
- Support for data migration, data mapping, and integrations
- SME support for CLS operational reporting, dashboards set up
- Assist with technical workflows creation, system integration, data validations and user acceptance testing as required
- Support Design & Implementation Team and Client Services with CLS solutions, from Design to Hypercare
- Sales support for CRM demos and RFPs
We’re Committed To Supporting The Well-being And Success Of Our Team Members. As Part Of Our Organization, Full-time Employees Can Expect
- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Additional health support, including telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
- Paid Time Off (PTO) and Sick Leave to support work-life balance
- Team members receive nine paid holidays plus two floating holidays
- Opportunities for advancement in a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
- A mission-driven, inclusive culture where your work makes a meaningful impact
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
We’re Committed To Supporting The Well-being And Success Of Our Team Members. As Part Of Our Organization, Full-time Employees Can Expect
- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Additional health support, including telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
- Paid Time Off (PTO) and Sick Leave to support work-life balance
- Team members receive nine paid holidays plus two floating holidays
- Opportunities for advancement in a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
- A mission-driven, inclusive culture where your work makes a meaningful impact
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
At Valeris, we don’t just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.
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