Strategic Process & Delivery Leader

Capital One; McLean (VA); Hybrid; USD 134,000 - 153,000; Full time

Job summary

Capital One seeks an experienced process leader to drive delivery for high-priority strategic initiatives within a hybrid work model. You will lead a team focused on improving frontline capability for complex digital call types, issue triage, and readiness for major Retail Bank initiatives, building strong cross-functional relationships across operations, product, and tech.

The role emphasizes transformation storytelling and data-driven insights to guide improvements.

Qualifications

• High School Diploma, GED or equivalent certification
• At least 3 years of process or project management experience
• At least 2 years of experience using Google Suite or Microsoft Office
• At least 1 year of experience in People Leadership

Responsibilities

• Drive organizational change by owning and improving innovative, scalable systems for OKRs
• Lead medium to large complex projects in a matrixed environment
• Partner cross-functionally to provide strategic and tactical thought partnerships
• Communicate across all levels to drive results and elevate decision-points
• Design, develop, and manage project plans ensuring on-time delivery

Skills

Process leadership

Stakeholder influence

Strong communicator

Problem solving

Cross-functional

Team leadership

Education

Bachelor's degree

PMP

Lean Six Sigma

Agile

Confluence/Jira knowledge

Tools

Confluence

Jira

Job description

Capital One seeks an experienced process leader to drive delivery for high-priority strategic initiatives within a hybrid work model. You will lead a team focused on improving frontline capability for complex digital call types, issue triage, and readiness for major Retail Bank initiatives, building strong cross-functional relationships across operations, product, and tech.

The role emphasizes transformation storytelling and data-driven insights to guide improvements.