Strategic Problem & Change Governance Lead

D.A. Davidson Companies; Ventura (CA); On-site; USD 74,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) & ESOP

Paid holidays

Professional development

Tuition reimbursement

Discounted insurance

Charitable gift-matching

Community giving

Job summary

D.A. Davidson Companies is seeking a Problem & Change Governance Lead to oversee Problem Management and Change Enablement within IT Application Support. You will coordinate the change schedule, guide root-cause analysis, develop change models, and drive knowledge-centered service for sustainable support outcomes.

You will embed governance across problem, change, and KCS practices, partnering with diverse teams and leadership to ensure timely, well-documented decisions and execution.

Qualifications

• Four-year degree in IT, business, or related field.

Responsibilities

• Own and improve the Problem Management process, standards, records, and backlog.

Skills

Analytical

Organizational

Facilitation

Coaching

Communication

Decision-making

Travel readiness

Education

Four-year degree in IT or related field

ITIL 4 Foundation or higher

SIE and Series 99 within 120 days

Tools

Jira Service Management

Confluence

Reporting

Workflow automation

Knowledge analytics

Release tools

Job description

D.A. Davidson Companies is seeking a Problem & Change Governance Lead to oversee Problem Management and Change Enablement within IT Application Support. You will coordinate the change schedule, guide root-cause analysis, develop change models, and drive knowledge-centered service for sustainable support outcomes.

You will embed governance across problem, change, and KCS practices, partnering with diverse teams and leadership to ensure timely, well-documented decisions and execution.