Strategic Problem & Change Governance Lead

D.A. Davidson Companies; Claremont (CA); On-site; USD 74,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Company 401(k) and ESOP contribution

Generous sick, vacation, and maternity

Tuition Reimbursement

Discounted personal insurance

Charitable gift-matching program

Davidson Day of Giving

Job summary

D.A. Davidson Companies in the United States seeks a Problem & Change Governance Lead to oversee Problem Management and Change Enablement within IT Application Support.

You will coordinate the change schedule and CAB, drive root-cause analysis, define change models, produce metrics, and promote Knowledge-Centered Service across teams. The role requires ITIL knowledge, strong collaboration, and the ability to translate risk and impact into practical actions in a regulated financial services

Qualifications

• Four-year degree or equivalent work experience.
• Experience in IT service management, application support, or service operations.
• ITIL 4 Foundation certification or higher.
• SIE exam and Series 99 completed within 120 days of start date.
• Experience using service-management tools to document workflows and governance records.
• Working knowledge of KCS principles, including knowledge reuse.
• Willingness to travel as needed and support outside market hours.

Responsibilities

• Own and improve the Problem Management process, standards, records, and backlog.
• Use incident/monitoring data to identify repeat issues and problem candidates.
• Coordinate root-cause reviews and assign owners, status, and actions.
• Track workarounds and permanent fixes; escalate delays or risks.
• Apply KCS so known errors and lessons learned are captured as articles.

Skills

ITIL 4 Foundations

SIE exam

Series 99

Service-management tools

KCS principles

Travel willingness

Advanced ITIL

KCS Coach

Change governance

Financial services

Jira Service Management

Confluence

Reporting

Workflow automation

Knowledge analytics

Release tools

Agile

DevOps

CI/CD

Service-readiness

Education

Four-year degree in information technology, business, or related field

Tools

Jira Service Management

Confluence

Job description

D.A. Davidson Companies in the United States seeks a Problem & Change Governance Lead to oversee Problem Management and Change Enablement within IT Application Support.

You will coordinate the change schedule and CAB, drive root-cause analysis, define change models, produce metrics, and promote Knowledge-Centered Service across teams. The role requires ITIL knowledge, strong collaboration, and the ability to translate risk and impact into practical actions in a regulated financial services