Strategic Pre-Sales Solutions Engineer

SERVICEWARE; London (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

SERVICEWARE is seeking a Solution Engineer in our PreSales team to bridge customer needs with scalable solutions. You will lead discovery sessions, tailor product demonstrations, and support complex sales cycles with cross-functional collaboration across Sales, Product, and Delivery.

You will translate requirements into actionable architectures and value narratives, while ensuring technical validation and customer success throughout the deal lifecycle.

Qualifications

• Experience in a Solution Engineering, Sales Engineering, PreSales Consultant, Technical Consultant, or similar customer-facing role.
• Strong ability to explain technical concepts to both technical and non-technical audiences.
• Experience supporting B2B software, SaaS, enterprise technology, or complex solution sales.
• Confidence leading discovery sessions, demos, workshops, and technical validation meetings.
• Strong commercial understanding and ability to connect solution capabilities to customer value.
• Excellent communication and presentation skills in English.
• Ability to work independently across time zones with Sales and customer stakeholders in the UK and/or US.
• Strong stakeholder management skills and the ability to build credibility with prospects, customers, and internal teams.
• Structured thinking, attention to detail, and the ability to manage multiple opportunities in parallel.

Responsibilities

• Lead technical and business discovery sessions with prospects and customers to understand their goals, challenges, processes, technical landscape, and decision criteria.
• Translate customer requirements into clear solution approaches and position our offering in a way that connects technical capabilities to measurable business value.
• Prepare and deliver compelling, tailored product demonstrations for different stakeholder groups.
• Partner with Account Executives and Sales leadership throughout the sales cycle, from qualification and discovery through proposal, technical validation, negotiation support, and close.
• Support responses to RFPs, RFIs, security questionnaires, technical assessments, and procurement processes.
• Create or contribute to solution documentation, architecture overviews, value narratives, and customer-facing materials.
• Design and support proof-of-concept activities with clear success criteria, timelines, ownership, and measurable outcomes.
• Act as a bridge between customers, Sales, Product, Customer Success, and Delivery teams.
• Capture market feedback, product gaps, competitive insights, and recurring customer requirements, and share them with internal stakeholders.
• Support competitive positioning by clearly articulating differentiation, strengths, trade-offs, and value drivers.
• Help Sales move conversations toward business impact, risk reduction, and strategic outcomes.

Skills

Solution Engineering

Demos & Discovery

B2B SaaS

Technical communication

Cross-functional collaboration

English communication

Stakeholder management

Discovery leadership

Job description

SERVICEWARE is seeking a Solution Engineer in our PreSales team to bridge customer needs with scalable solutions. You will lead discovery sessions, tailor product demonstrations, and support complex sales cycles with cross-functional collaboration across Sales, Product, and Delivery.

You will translate requirements into actionable architectures and value narratives, while ensuring technical validation and customer success throughout the deal lifecycle.