Strategic PM — Commercial Wireless & IT Services

Trickdogtechnology; New York (NY, NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Trickdogtechnology is seeking a Project Manager II to oversee vendor performance, track SLAs and KPIs, and coordinate wireless capital improvement projects for a confidential public-sector client. You will work with service providers and internal teams to monitor service quality and report on contracts, projects, and risks.

The role emphasizes on-site work in the New York/New Jersey area, strong communication, rigorous documentation, and proactive escalation.

Qualifications

• Four+ years of project management experience.
• Experience supporting or managing IT managed-services engagements.
• Strong understanding of IT service management principles and familiarity with ITIL frameworks.
• Experience tracking IT project scope, schedules, deliverables, and quality assurance or quality control activities.
• PMP certification or an equivalent project management certification.
• Ability to support compliance with applicable industry standards and regulatory requirements.
• Strong analytical, organizational, communication, and documentation skills.
• Availability to work primarily on-site in the New York/New Jersey area.

Responsibilities

• Monitor vendor performance against contractual requirements, service level agreements (SLAs), and key performance indicators (KPIs).
• Collect, validate, and analyze service data to identify trends, performance gaps, and improvement opportunities.
• Prepare monthly SLA reports, KPI dashboards, weekly status updates, and additional reports as needed.
• Maintain contract records, amendments, performance documentation, and correspondence.
• Develop and maintain procedures for performance monitoring, reporting, escalation, and compliance tracking.
• Document service deficiencies and non-compliance events, coordinate corrective actions, and track issues through resolution.
• Coordinate planning and tracking for wireless capital improvement projects, including scope, schedules, milestones, deliverables, dependencies, and resource needs.
• Maintain risk registers and issue logs, including mitigation plans, escalation activities, and resolution status.
• Review vendor deliverables for accuracy, completeness, and contractual compliance.
• Support audits by organizing documentation and coordinating responses.
• Facilitate meetings with vendors, operational teams, capital program staff, and other stakeholders.
• Maintain meeting agendas, minutes, action items, and project documentation in the designated repository.

Skills

Vendor management

Performance tracking

Reporting analytics

Contract documentation

Risk management

Stakeholder coordination

On-site readiness

Education

PMP certification

Job description

Trickdogtechnology is seeking a Project Manager II to oversee vendor performance, track SLAs and KPIs, and coordinate wireless capital improvement projects for a confidential public-sector client. You will work with service providers and internal teams to monitor service quality and report on contracts, projects, and risks.

The role emphasizes on-site work in the New York/New Jersey area, strong communication, rigorous documentation, and proactive escalation.