Strategic Pharmacy Accounts & Relationships Manager

Wolters Kluwer; Richmond (VA); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

401(k)

Commuter Benefits

Tuition Assistance

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer U.S. Corporation seeks a Senior Account & Relationship Manager to drive adoption of our pharmacy productivity solutions and identify opportunities to expand footprint and renewals.

You will manage a broad customer base, collaborate with marketing, support and training, serve as a product expert, and guide customers to maximize ROI and satisfaction. This role involves up to 5% travel and may require onsite office visits.

Qualifications

• Experience in account management or relationship management in healthcare or software sectors.
• Ability to analyze customer needs and translate into product adoption and renewal strategies.

Responsibilities

• Proactively identify and prioritize pharmacy productivity accounts for growth and renewal.
• Monitor adoption rates and provide insights to improve ROI on the application.
• Collaborate with marketing, support and training to communicate effectively with customers.
• Develop understanding of Wolters Kluwer pharmacy productivity products and related services.
• Gather and share best practices for implementing and using products with customers.
• Serve as liaison between product management and customers, communicating roadmap and issues.
• Facilitate transitions after new implementations or re-implementations.
• Maintain up-to-date CRM information for assigned accounts.
• Work with Sales to identify and pursue new business opportunities within the territory.
• Maintain reference information on pharmacy productivity accounts.
• Own Red Accounts and ensure action steps are completed.
• Research and lock down renewals that include price increases and negotiate during renewal.
• Assist Implementation teams with issues during rollout of Standard accounts.

Job description

Wolters Kluwer U.S. Corporation seeks a Senior Account & Relationship Manager to drive adoption of our pharmacy productivity solutions and identify opportunities to expand footprint and renewals.

You will manage a broad customer base, collaborate with marketing, support and training, serve as a product expert, and guide customers to maximize ROI and satisfaction. This role involves up to 5% travel and may require onsite office visits.