Strategic Pharmacy Accounts & Relationships Lead

Wolters Kluwer; Frankfort (KY); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Senior Account & Relationship Manager to excel in managing our pharmacy productivity customers, expanding footprint, and ensuring renewals. You will work strategically with a broad customer base to understand objectives and leverage capabilities to deliver ROI.

Responsibilities include driving adoption, coordinating with marketing and support, and maintaining CRM data. The role requires leadership in a fast-paced, customer-focused team with travel up to 5%.

Qualifications

• Proven track record in managing pharmacy productivity or similar accounts.
• Ability to drive adoption and renewal with customers.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Identify and prioritize pharmacy productivity accounts within territory.
• Monitor adoption rates and help customers improve ROI.
• Collaborate with marketing, support and training for effective customer outreach.
• Gain deep product knowledge and stay aligned with product roadmap.
• Create best practices for implementing and using products.
• Serve as liaison between product management and customers.
• Support transitions after new implementations or re-implementations.
• Maintain accurate CRM data for assigned accounts.
• Work with Sales to uncover new revenue opportunities.
• Maintain reference information on accounts and manage red accounts.

Skills

Account management

Relationship management

ROI analysis

Tools

CRM system

Job description

Wolters Kluwer is seeking a Senior Account & Relationship Manager to excel in managing our pharmacy productivity customers, expanding footprint, and ensuring renewals. You will work strategically with a broad customer base to understand objectives and leverage capabilities to deliver ROI.

Responsibilities include driving adoption, coordinating with marketing and support, and maintaining CRM data. The role requires leadership in a fast-paced, customer-focused team with travel up to 5%.