Strategic Pharma Customer & Supply Chain Lead

Catalent; Winchester (KY); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive PTO + 8 paid holidays

Benefits from day one (medical, dental

Vision benefits

Tuition reimbursement

Onsite employee engagement

Zusammenfassung

Catalent’s Winchester, KY site seeks a Customer Account Manager to be the primary interface for assigned accounts, coordinating product supply and communications across departments. You will manage forecasts, orders, shipments, and invoicing while developing strong customer relationships and contributing to continuous improvement initiatives.

You will partner with planning, manufacturing, quality, and finance teams to ensure on-time delivery and effective contract execution, while supporting

Qualifikationen

• Bachelor’s Degree in Supply Chain, Business Administration, Operations Management, Logistics, Engineering, or related discipline.
• Minimum 3 years of experience in customer account management, customer service, supply chain, planning, logistics, operations, project coordination, pharmaceutical manufacturing, or related business environment.
• Strong customer relationship management, collaboration, communication, attention to detail, and analytical problem-solving skills.
• Basic knowledge of supply chain processes and customer order fulfillment.
• Working knowledge of Microsoft Office applications, including Excel, Word, PowerPoint, Teams, and Outlook.
• Ability to analyze business data and communicate recommendations effectively.
• Physical requirements: Sustained sitting at desk or workstation with use of phones, computers, and other office equipment. Static stance/standing as required. File/folder storage with non-repetitive light lifting, reaching, and forward bending as necessary. Infrequent overhead lifting up to 15 lbs., with potential to lift up to 35 lbs. and push/pull 40 lbs.

Aufgaben

• Serve as the primary customer and site contact for assigned accounts and maintain strong customer relationships supporting long-term partnerships.
• Independently manage customer communications, forecasts, purchase orders, shipments, invoicing activities, action item tracking, and overall supply execution.
• Lead customer meetings, visits, business reviews, and follow-up activities to ensure expectations are understood and achieved.
• Support demand planning and S&OP processes through forecast reconciliation, demand alignment, and identification of supply risks and opportunities.
• Coordinate cross-functional activities required to support customer product supply and successful execution of commitments.
• Partner with Planning, Materials Management, Manufacturing, Quality, Warehouse Operations, Procurement, Finance, and Commercial teams to support customer requirements and on-time delivery.
• Monitor key milestones, deliverables, inventory concerns, and execution risks while driving actions to closure.
• Develop and apply working knowledge of customer contracts including purchase order and delivery requirements, firm zones, and limits of liability.
• Support execution of contractual obligations, billing activities, invoicing requirements, and related documentation.
• Participate in customer onboarding, commercialization projects, and product lifecycle activities.
• Maintain customer files, trackers, action logs, account documentation, and audit-ready records.
• Support KPI reporting, performance reviews, business continuity planning, and communications during supply disruptions.
• Contribute to process improvements and standardization of Customer Account Management practices.
• Other duties as assigned.

Kenntnisse

Customer relationship

Collaboration

Communication

Attention to detail

Analytical problem-solving

Ability to analyze business data

Ausbildung

Bachelor's Degree in Supply Chain/Business/Operations/Logistics (or related)

Tools

Excel

Word

PowerPoint

Teams

Outlook

Jobbeschreibung

Catalent’s Winchester, KY site seeks a Customer Account Manager to be the primary interface for assigned accounts, coordinating product supply and communications across departments. You will manage forecasts, orders, shipments, and invoicing while developing strong customer relationships and contributing to continuous improvement initiatives.

You will partner with planning, manufacturing, quality, and finance teams to ensure on-time delivery and effective contract execution, while supporting