Customer Account Manager

Catalent Pharma Solutions; Winchester (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision benefits

Tuition reimbursement

Employee engagement activities

Diversity & Inclusion

Job summary

Catalent is seeking a Customer Account Manager to serve as the primary customer interface for assigned accounts in Winchester, KY. You will manage forecasts, orders, shipments, and invoicing while coordinating with Planning, Manufacturing, Quality, and Finance to ensure on-time delivery.

Join a team that supports demand planning and continuous improvement initiatives to enhance customer experience and operational performance. This role is onsite with standard business hours from Monday to Friday.

Qualifications

• Bachelor’s degree in a related field is required.
• Minimum three years of experience in customer account management or related field.
• Strong CRM, communication, and analytical problem-solving skills.
• Working knowledge of supply chain processes and order fulfillment.

Responsibilities

• Manage customer communications, forecasts, purchase orders, shipments, and invoicing.
• Lead customer meetings, business reviews, and follow-up activities.
• Support demand planning and S&OP processes through forecast reconciliation.
• Coordinate cross-functional activities to ensure on-time product supply.

Skills

Customer relationships

CRM

Communication

Forecasts

Purchase orders

Invoicing

Analytical thinking

Excel

Team coordination

Education

Bachelor’s Degree in Supply Chain, Business Administration, Operations Management, Logistics, or related discipline

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)

Job description

About Site

Catalent’s Winchester, KY site is the company’s flagship U.S. manufacturing location for large‑scale oral solid dose forms, operating from a 180,000‑square‑foot facility with fully integrated development and analytical services. The site specializes in complex and controlled‑release oral dose technologies, supporting product development, technology transfer, and commercial manufacturing across pharmaceutical and consumer health programs. Winchester has a long commercial manufacturing track record, having launched 100+ products and producing billions of tablets and capsules annually, making it a critical site within Catalent’s oral dose network.

Position Summary

We have an opportunity for a Customer Account Manager to join our team and serve as the primary customer interface for assigned accounts. This role manages customer supply requirements, communications, and daily account execution activities. The position coordinates product supply across multiple departments while developing commercial and supply chain expertise. It offers the chance to build strong customer relationships and contribute to continuous improvement initiatives that enhance customer experience and operational performance.

Shift: Monday-Friday, 8am-5pm (standard business hours) Location: Winchester, KY 100% Onsite

The Role

Serve as the primary customer and site contact for assigned accounts and maintain strong customer relationships supporting long‑term partnerships. Independently manage customer communications, forecasts, purchase orders, shipments, invoicing activities, action item tracking, and overall supply execution. Lead customer meetings, visits, business reviews, and follow‑up activities to ensure expectations are understood and achieved. Support demand planning and Sales & Operations Planning (S&OP) processes through forecast reconciliation, demand alignment, and identification of supply risks and opportunities. Coordinate cross‑functional activities required to support customer product supply and successful execution of commitments. Partner with Planning, Materials Management, Manufacturing, Quality, Warehouse Operations, Procurement, Finance, and Commercial teams to support customer requirements and on‑time delivery. Monitor key milestones, deliverables, inventory concerns, and execution risks while driving actions to closure. Develop and apply working knowledge of customer contracts including purchase order and delivery requirements, firm zones, and limits of liability. Support execution of contractual obligations, billing activities, invoicing requirements, and related documentation. Participate in customer onboarding, commercialization projects, and product lifecycle activities. Maintain customer files, trackers, action logs, account documentation, and audit‑ready records. Support KPI reporting, performance reviews, business continuity planning, and communications during supply disruptions. Contribute to process improvements and standardisation of Customer Account Management practices. Other duties as assigned.

The Candidate Minimum Requirements

Bachelor’s Degree in Supply Chain, Business Administration, Operations Management, Logistics, Engineering, or related discipline. Minimum three (3) years of experience in customer account management, customer service, supply chain, planning, logistics, operations, project coordination, pharmaceutical manufacturing, or related business environment. Strong customer relationship management, collaboration, communication, attention to detail, and analytical problem‑solving skills. Basic knowledge of supply chain processes and customer order fulfillment. Working knowledge of Microsoft Office applications, including Excel, Word, PowerPoint, Teams, and Outlook. Ability to analyze business data and communicate recommendations effectively. Physical requirements: Sustained sitting at desk or workstation with use of phones, computers, and other office equipment. Static stance/standing as required. File/folder storage with non‑repetitive light lifting, reaching, and forward bending as necessary. Infrequent overhead lifting up to 15 lbs., with potential to lift up to 35 lbs. and push/pull 40 lbs. Specific vision requirements include reading written documents and frequent computer use.

Preferred Skills & Background Experience

Experience within pharmaceutical manufacturing, life sciences, healthcare, CDMO, or regulated manufacturing environments. Experience supporting customer‑facing activities. Exposure to demand planning and Sales & Operations Planning (S&OP) processes. Familiarity with ERP systems such as JD Edwards. APICS Certified in Production and Inventory Management (CPIM) or Certified Supply Chain Professional (CSCP) certification. Lean Six Sigma certification or training.

Why You Should Join Catalent

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life‑saving and life‑enhancing products to patients around the world.

Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market.

• Competitive Paid Time Off plus 8 paid holidays.
• Medical, dental, and vision benefits effective day one of employment.
• Tuition Reimbursement to help you finish your degree or earn a new one.
• Site‑based Employee Engagement activities such as NCAA Basketball Brackets, Golf Scrambles, Annual Onsite Pet Adoption Events, and Mentorship Partnerships with Local Schools.
• Employee Resource Groups focusing on Diversity & Inclusion.
• Environmentally friendly community engagement initiatives including Adopt‑a‑Highway Clean‑up.
• Defined career path with annual performance reviews and growth potential within an organization dedicated to improving lives.
• WellHub program promoting physical and mental wellness.
• Perkspot offering exclusive discounts from over 900 merchants across various categories.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email and confirming your request for an accommodation and include the job number, title and location to [e-mail]. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life‑cycle supply. With time‑tested experience in development sciences, delivery technologies, and multi‑modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life‑enhancing and life‑saving treatments for patients annually.