Strategic Pharma AI SaaS Customer Success Manager

ADVANCE®AI; United States; Remote; USD 78,000 - 130,000; Full time

Benefits offered by this job

Remote work across USA

Job summary

ADVANCE®AI is seeking a Customer Success Manager to join our growing US team. You will lead onboarding, adoption, and ongoing program development to ensure customers gain measurable value from ADVANCE®AI.

Collaborate with cross-functional teams to support renewals and identify expansion opportunities, translating feedback into product improvements in a fast-paced, remote SaaS environment. Travel as needed for client meetings and business reviews; candidates should demonstrate strong

Qualifications

• Bachelor’s degree in Business, Marketing, Life Sciences, Healthcare, or related field.
• Experience in Customer Success, Account Management, or project/services is beneficial.
• Experience in pharma/biotech/SaaS is a plus.

Responsibilities

• Manage day-to-day delivery of customer programs with timelines and objectives.
• Onboard, rollout, and train end users for new programs.
• Deliver ongoing support, training sessions, and guidance to maximise adoption.
• Monitor engagement, usage, and performance to identify risks and opportunities.
• Support renewals and identify expansion opportunities.
• Translate customer feedback into actionable product insights.
• Maintain accurate project documentation and records.
• Ensure responsiveness and high-quality customer service.

Skills

Customer Success

Account Management

Project Management

Communication

English Proficiency

Education

Bachelor's degree

Tools

CRM systems

PowerPoint

Excel

Word

Job description

ADVANCE®AI is seeking a Customer Success Manager to join our growing US team. You will lead onboarding, adoption, and ongoing program development to ensure customers gain measurable value from ADVANCE®AI.

Collaborate with cross-functional teams to support renewals and identify expansion opportunities, translating feedback into product improvements in a fast-paced, remote SaaS environment. Travel as needed for client meetings and business reviews; candidates should demonstrate strong