Remote Pharma SaaS Customer Success Manager

Advanceai; Northern (KY); Remote; USD 117,000 - 143,000; Full time

Job summary

ADVANCE®AI is a SaaS company in the pharmaceutical service sector seeking a Customer Success Manager to lead onboarding, program rollout, training, and ongoing support across the USA. You will work with cross-functional teams to ensure customers achieve measurable value from ADVANCE®AI solutions and drive renewal and growth opportunities.

The role requires proactive management of customer needs, risk identification, and ongoing alignment between customer expectations and capabilities in a

Qualifications

• Bachelor's degree in Business, Marketing, Life Sciences, Healthcare, or related field preferred.

Responsibilities

• Manage day-to-day operational delivery of customer programs and ensure timelines/objectives are met.

Skills

Communication skills

Presentation skills

English proficiency

Organisational skills

Analytical mindset

MS Office (PowerPoint/Excel/Word)

Education

Bachelor's degree in Business/Marketing/Life Sciences/Healthcare

Tools

CRM tools

Project management tools

Job description

ADVANCE®AI is a SaaS company in the pharmaceutical service sector seeking a Customer Success Manager to lead onboarding, program rollout, training, and ongoing support across the USA. You will work with cross-functional teams to ensure customers achieve measurable value from ADVANCE®AI solutions and drive renewal and growth opportunities.

The role requires proactive management of customer needs, risk identification, and ongoing alignment between customer expectations and capabilities in a