Strategic Partnerships Onboarding & Enablement Lead

OpenAI, Inc.; San Francisco (CA); On-site; USD 190,000 - 250,000; Full time

Job summary

OpenAI is seeking an experienced partnerships leader to develop and scale high-touch onboarding and enablement experiences for creators, brands and institutions. You will translate product capabilities into creative possibilities, design tailored onboarding, and ensure support to engage partners over time, serving as a trusted bridge across OpenAI teams.

You will establish playbooks, measure success, and help scale the program with discretion, care, and strategic thinking.

Qualifications

• 10+ years of experience in creator or talent partnerships, strategic partnerships, platform partnerships, product enablement, client services, or another highly relationship-driven field.

Responsibilities

• Define the strategy, partner journey, operating model, and quality bar for high-touch onboarding, creating clear pathways from introduction and education to experimentation, adoption, and long-term engagement.
• Design and lead tailored onboarding sessions, workshops, product demonstrations, and ongoing enablement that help creators, brands, institutions and their teams apply OpenAI’s products to their work.
• Learn how each partner works and develop authentic use cases aligned with their creative goals, audiences, and values, helping turn early experimentation into compelling examples of creativity, expression, and connection.
• Serve as a consistent, trusted point of contact for partners and their representatives, anticipating needs, resolving challenges, and providing thoughtful support with discretion, care, and sound judgment.
• Partner with internal teams to explore broader collaborations where there is strong mutual value and authentic alignment.
• Bring actionable product feedback, emerging behaviors, creative workflows, and cultural insights to Product, Research, Marketing, Communications, Policy, and other teams. Help stakeholders understand partner needs and identify recurring opportunities or friction points that could inform product development and company strategy.
• Create feedback loops that show partners how their perspectives are heard and acted upon.
• Develop playbooks, enablement materials, partner briefs, follow-up plans, escalation paths, and reusable resources that balance personalized engagement with repeatable systems.
• Establish clear ownership and handoffs across Partnerships, Product, Marketing, Communications, Legal, Policy, and Support as the program scales.
• Define and track meaningful measures of success, including partner engagement, time to activation, depth of use, relationship health, actionable product feedback, and partnership outcomes. Use qualitative and quantitative insights to improve, expand, and scale the program.

Skills

Partnerships leadership

Relationship building

Cross-functional collaboration

Product enablement

Job description

OpenAI is seeking an experienced partnerships leader to develop and scale high-touch onboarding and enablement experiences for creators, brands and institutions. You will translate product capabilities into creative possibilities, design tailored onboarding, and ensure support to engage partners over time, serving as a trusted bridge across OpenAI teams.

You will establish playbooks, measure success, and help scale the program with discretion, care, and strategic thinking.