Strategic Partner Manager - SMB Merchant Growth (Remote)

Blue Apron; Los Angeles (CA); Hybrid; USD 97,000 - 121,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, Dental, Vision

Disability insurance

Paid time off

Parental leave

Meal discounts

Job summary

Grubhub is seeking a Strategic Partner Manager for the SMB Merchant Network in a remote California role. You will manage top accounts, leverage solutions to drive retention, and expand revenue, while acting as the primary liaison for partners and coordinating with Sales, Marketing, and Product teams.

The role requires strong English communication, willingness to travel, and 4–6 years in account management, with Mandarin or Spanish as advantages.

Qualifications

• Bachelor’s degree or equivalent years of experience in account management or enterprise sales.
• 4–6 years of account management or enterprise account management experience.
• Fluency in English; Mandarin or Spanish preferred.
• Willingness to travel to meet restaurant partners and attend events.

Responsibilities

• Develop and execute strategic account plans for a portfolio of SMB merchant partners.
• Serve as primary contact and internal advocate for accounts, driving retention and revenue growth.
• Identify upsell/cross-sell opportunities and manage renewal lifecycle.
• Collaborate with Sales, Marketing, and Product to deliver tailored solutions and insights.

Skills

English proficiency

Mandarin or Spanish

Account management

CRM experience (Salesforce)

Communication skills

Travel willingness

Education

Bachelor’s degree or equivalent

Tools

Salesforce CRM

MS Office

Google Workspace

Job description

Grubhub is seeking a Strategic Partner Manager for the SMB Merchant Network in a remote California role. You will manage top accounts, leverage solutions to drive retention, and expand revenue, while acting as the primary liaison for partners and coordinating with Sales, Marketing, and Product teams.

The role requires strong English communication, willingness to travel, and 4–6 years in account management, with Mandarin or Spanish as advantages.