Strategic Partnerships Lead: Card Processing & Vendors

Velera; United States; Remote; USD 117,000 - 187,000; Full time

Benefits offered by this job

Competitive wages

Medical with telemedicine

Dental and Vision

401k with employer match

Paid Time Off

Maternity, Parental, Family Care

Community Volunteer Time Off

12 Paid Holidays

Company Paid Disability Insurance

Health Savings Accounts with company»

Job summary

Velera is seeking a Manager, Strategic Partnerships to lead a high-experience team overseeing key card processing relationships with Fiserv, FIS, Visa and Mastercard. You will govern escalation processes, drive service excellence, and partner with internal stakeholders to optimize performance and pricing, reporting, and dispute resolution across the partner ecosystem.

The role requires a business or related degree and 10+ years in relationship management within payments, plus strong leadership

Qualifications

• Bachelor’s Degree in Business or a combination of education and experience.
• 10+ years in relationship or service management with an outside card payments processor; 7+ years as primary manager of escalated issues.
• Experience managing revenue-generating partnerships and leading a team.
• Expert-level knowledge in card processing relationship management.
• Strong knowledge of vendor management programs and ability to define policy and best practices.
• Strong knowledge of payment/financial services industry best practices.

Responsibilities

• Manage a team of Strategic Partner Managers to ensure high-quality engagement with partner relationships and outstanding support to internal customers.
• Optimize staff resources to meet partner demands and maintain expertise across partners.
• Serve as SME to internal customers for navigating service and relationship processes with partners.
• Understand products, processing environments, pricing, billing and reporting.
• Direct and manage partner service relationships, prioritizing company needs and communicating objectives.
• Collaborate with partner organizations to maximize service levels and preferential support.
• Review and report partner performance against SLAs and KPIs.
• Direct and enforce corrective action and process improvements with partners.
• Identify internal gaps in processes impacting partner performance and drive improvements.
• Coordinate meetings to resolve complex issues and negotiate with partners.

Skills

Relationship management

Vendor management

Card processing

Payments industry knowledge

Team leadership

Education

Bachelor’s degree in Business

Job description

Velera is seeking a Manager, Strategic Partnerships to lead a high-experience team overseeing key card processing relationships with Fiserv, FIS, Visa and Mastercard. You will govern escalation processes, drive service excellence, and partner with internal stakeholders to optimize performance and pricing, reporting, and dispute resolution across the partner ecosystem.

The role requires a business or related degree and 10+ years in relationship management within payments, plus strong leadership