Strategic Partner Relations Specialist, Account Services

Santander; Milwaukee (WI); On-site; USD 44,000 - 71,000; Full time

Benefits offered by this job

Santander Benefits

Job summary

Santander is seeking a Partner Relations Specialist in Milwaukee under the supervision of the Partner Service Manager. You will manage daily issue resolution and provide administrative support for assigned Partners/Large Employers with money movement or audit risk.

You will own partner dashboards, deliver monthly reports, escalate issues when needed, and help identify systemic improvements. A high school diploma and 3+ years partner-facing experience are required.

Qualifications

• 3+ years experience servicing partners and large employers.
• 2+ years experience with employee benefits, TPAs or insurance carriers (HSA/Notional preferred).
• Strong confidentiality, analytical, and communication skills.
• Proficiency in PC apps including Microsoft Office.

Responsibilities

• Manage daily issue resolution and provide administrative support for assigned partners.
• Develop communication plans and escalation tracking for internal/external visibility.
• Back up Partner Service Managers for lower-level partner tasks.
• Monitor service trends and identify scalable processes across partner relationships.
• Maintain partner dashboards and perform customized monthly reporting.
• Escalate issues and drive recovery efforts; identify systemic improvements.
• Support partner-specific projects to enhance partner experience.

Skills

Partner servicing

Employee benefits

MS Office

Communication skills

Analytical ability

Problem solving

Salesforce familiarity

Excel reporting

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Excel

Job description

Santander is seeking a Partner Relations Specialist in Milwaukee under the supervision of the Partner Service Manager. You will manage daily issue resolution and provide administrative support for assigned Partners/Large Employers with money movement or audit risk.

You will own partner dashboards, deliver monthly reports, escalate issues when needed, and help identify systemic improvements. A high school diploma and 3+ years partner-facing experience are required.