Strategic Partner Ops Lead – AI-Driven Forecasting

ServiceNow; California; On-site; USD 114,000 - 200,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

Employee stock purchase plan (ESPP)

Matching donations

Flexible time away

Job summary

ServiceNow is seeking a Team Lead, Strategic Partner Operations in the United States to run the business for its largest GSI partnership. You will own the Pre-Buy motion end to end and drive forecasting, operating cadence, governance, and policy design in close collaboration with the sales team.

This hands-on IC4 leader will supervise a small pod of partner operations analysts, push an AI-first approach, and deliver insights that accelerate deal execution while reducing manual work across the

Qualifications

• 6+ years in Partner Operations, Sales or GTM Operations within global enterprise SaaS.
• Strong analytical background: forecasting, pipeline analytics, KPI design, with advanced Excel/BI and SQL.
• Hands-on use of AI to simplify or automate business workflows (GenAI assistants, agents, automation).
• Experience designing and enforcing process, policy, governance in cross-functional environments.
• Proven ability to partner with sales leadership and resolve policy/operational blockers.

Responsibilities

• Own the partner forecast weekly and quarterly by GEO and stage with variance analysis.
• Design and run the operating cadence: weekly reviews, pipeline inspections, QBRs.
• Define KPI framework and partner health scorecards with a single source of truth.
• Lead end-to-end Pre-Buy execution across active contracts and inventory tracking.
• Develop and governance for policy, approvals, reconciliation, and compliance.
• Partner with Sales leaders to remove blockers and accelerate pipeline.
• Lead AI-driven tools for automated forecast, burndown reporting, and policy Q&A.
• Coach a pod of partner operations analysts and drive continuous improvement.

Skills

Forecasting

KPI design

Pipeline analytics

Excel

BI

SQL

AI/Automation

GTM Operations

Leadership

Tools

Salesforce

Power BI

SQL

Python

Low-code platforms

Job description

ServiceNow is seeking a Team Lead, Strategic Partner Operations in the United States to run the business for its largest GSI partnership. You will own the Pre-Buy motion end to end and drive forecasting, operating cadence, governance, and policy design in close collaboration with the sales team.

This hands-on IC4 leader will supervise a small pod of partner operations analysts, push an AI-first approach, and deliver insights that accelerate deal execution while reducing manual work across the