Strategic Partner, National Accounts

Acuity; Conyers (GA); Remote; USD 69,000 - 98,000; Full time

Job summary

Acuity Inc. is seeking a Strategic Partner to own national accounts and align cross-functional teams to maximize customer success.

You will coordinate between Sales, Customer Operations, Order Support, and Post-Sales, acting as the central communication link and issue resolver for key accounts. This role demands relationship-building, strategic planning, and proactive problem solving to drive growth and satisfaction.

Qualifications

• Natural empathy enabling understanding of customer pain points to craft solutions.
• Strong advocacy for customers and driving improvements in experience.
• Structured, repeatable processes and a mindset of measurable outcomes.

Responsibilities

• Support Sales Team with planning meetings, presentations, and opportunity development.
• Own national accounts, be primary contact, coordinate internal/external teams for success.
• Champion continuous process improvement and drive cross-functional alignment.

Skills

Empathy

Customer advocacy

Process driven

Curious

KPI driven

Hungry

Business acumen

Pace

Leadership

Job description

Acuity Inc. is seeking a Strategic Partner to own national accounts and align cross-functional teams to maximize customer success.

You will coordinate between Sales, Customer Operations, Order Support, and Post-Sales, acting as the central communication link and issue resolver for key accounts. This role demands relationship-building, strategic planning, and proactive problem solving to drive growth and satisfaction.