Strategic Partner Growth & Retention Lead

Xero; United States; Hybrid; USD 84,000 - 124,000; Full time

Benefits offered by this job

Annual bonus

Equity (RSU)

Comprehensive benefits

Job summary

Xero is seeking a Partner Success Manager to drive retention and revenue growth across a portfolio of accounting and bookkeeping partners. You will champion the adoption of the full Xero platform and conduct proactive business reviews and tailored growth plans.

You will collaborate with Solutions Consultants and cross‑functional teams to deepen partner engagement, manage pipelines in Salesforce, and identify opportunities for expansion while ensuring long‑term retention.

Qualifications

• Background in account management, partner success, or sales within SaaS/tech environments.
• Experience managing a portfolio of partners with growth and retention goals.
• Proven ability to lead strategic business reviews and present to stakeholders.
• Familiarity with Salesforce CRM and data insights to manage pipeline and health.
• Expertise in positioning platform products (payroll, analytics, automation).

Responsibilities

• Manage a portfolio of accounting and bookkeeping partners using Salesforce CRM to track health signals, forecasting, and expansion.
• Conduct structured business reviews and success planning sessions aligning goals with platform capabilities.
• Champion platform adoption across payroll, online bill pay, analytics, and AI‑driven tools.
• Identify churn risks early and implement proactive retention and subscription optimization strategies.

Skills

Account management

Growth strategy

Partner success

Data insights

Cross-functional collaboration

Tools

Salesforce CRM

Job description

Xero is seeking a Partner Success Manager to drive retention and revenue growth across a portfolio of accounting and bookkeeping partners. You will champion the adoption of the full Xero platform and conduct proactive business reviews and tailored growth plans.

You will collaborate with Solutions Consultants and cross‑functional teams to deepen partner engagement, manage pipelines in Salesforce, and identify opportunities for expansion while ensuring long‑term retention.