Strategic Partner

EBAS Group; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Well-being stipend

PTO

Job summary

EBAS Group is hiring an Enterprise Customer Partner in New York City or San Francisco to own a portfolio of post-pilot enterprise accounts. You will lead executive briefings, drive expansion, and surface AI use cases, reporting to the Chief Growth Officer.

In this high-impact role, you will coordinate with Engineering and Product, travel to client sites, and shape how we scale customer relationships while transforming operations with AI.

Qualifications

• 3–5 years of consulting or enterprise SaaS experience.
• 2+ years as an Engagement Manager or equivalent.
• Proven track record of growing client engagements.
• Strong analytical and structured thinker with project management skills.
• Comfortable with C-suite executives and day-to-day operators.

Responsibilities

• Day-to-day ownership of enterprise accounts — QBRs, exec briefings, account plans, and customer success
• Help customers move from AI adoption to genuine operational transformation
• Identify new use cases and drive expansion ARR through deeper deployment
• Bring customer insight into product decisions — what you hear shapes our roadmap
• Coordinate with Engineering and Product to make sure your accounts get what they need
• Travel to customer sites for in-person engagement with teams and executives

Skills

Executive-level communication

Strategic account management

Project management

Analytical thinking

C-suite engagement

Job description

Strategic Partner New York or San Francisco | Full-Time | (5 days onsite)

The Opportunity

We're hiring for a fast-growing, venture-backed AI startup ($25M Series A) with partnerships across Google, NVIDIA, and Microsoft — and we've already driven over $200M in incremental revenue for enterprise customers. Our platform builds AI-powered teammates for the physical-goods economy: industrial distribution, healthcare, supply chain, manufacturing, and automotive.

We're hiring a Enterprise Customer Partner to own a portfolio of post-pilot enterprise accounts. You'll be the senior partner customers call when it matters — running executive briefings, driving expansion, and surfacing new AI use cases. This is an early, high-impact role that shapes how we run customer relationships at scale. You'll report directly to the Chief Growth Officer.

What You'll Own:

• Day-to-day ownership of enterprise accounts — QBRs, exec briefings, account plans, and customer success
• Help customers move from AI adoption to genuine operational transformation
• Identify new use cases and drive expansion ARR through deeper deployment
• Bring customer insight into product decisions — what you hear shapes our roadmap
• Coordinate with Engineering and Product to make sure your accounts get what they need
• Travel to customer sites for in-person engagement with teams and executives

What We're Looking For:

• 3–5 years of consulting or enterprise SaaS experience (at least 2 years as an Engagement Manager or equivalent)
• Proven track record of growing client engagements — not just maintaining them
• You've delivered results even when engagements got rocky or stakeholders pushed back
• Strong analytical and structured thinker with solid project management skills
• Equally comfortable with C-suite executives and day-to-day operators
• Curious about how industrial distribution, manufacturing, and automotive businesses actually work
• AI-native — you use AI seriously and are excited about what it can do for operations
• Comfortable with ambiguity and building the playbook as you go

Why Join:

• Real traction — customers are live and results are proven
• Early enough to shape how we run customer relationships at scale
• Full benefits: Medical, Dental, Vision, 401K, well-being stipend, PTO, and more
• Sharp, low-ego team across New York, San Francisco, and London