Strategic Paralegal Services Leader

Troutman Pepper Locke LLP; Chicago (IL); On-site; USD 135,000 - 180,000; Full time

Job summary

Troutman Pepper Locke LLP is seeking a Paralegal Support Manager in Chicago to lead paralegal staffing across Bankruptcy + Restructuring, Consumer Financial Services, and Finance + Banking groups. You will oversee hiring, onboarding, resource allocation, and performance management to ensure attorneys have skilled support.

You will collaborate with HR and Practice Management to align staffing, develop talent, and optimize service delivery.

Qualifications

• Demonstrated experience managing large legal support teams or working as a paralegal manager or team lead.
• Experience leading resources supporting multiple individuals in multiple locations and/or priorities.
• Strong supervisory and interpersonal skills to drive performance and retention.

Responsibilities

• Plans, directs, and manages all aspects of paralegal staff management, including hiring, development, direct supervision, and performance management.
• Provides leadership and direction to paralegal staff, including assignment of resources, schedules, and compensation decisions.
• Develops understanding of practice group operations to ensure staff have necessary skills and training.
• Monitors paralegal performance metrics to identify trends and improve service delivery.
• Collaborates with HR on coaching, career development, and policy guidance.
• Ensures optimal staffing and alignment with firm objectives and practice needs.
• Builds productive relationships with lawyers and staff to improve morale, productivity, and retention.

Skills

Paralegal staff management

Leadership

Performance management

Collaboration

Communication

Education

Bachelor’s degree

Job description

Troutman Pepper Locke LLP is seeking a Paralegal Support Manager in Chicago to lead paralegal staffing across Bankruptcy + Restructuring, Consumer Financial Services, and Finance + Banking groups. You will oversee hiring, onboarding, resource allocation, and performance management to ensure attorneys have skilled support.

You will collaborate with HR and Practice Management to align staffing, develop talent, and optimize service delivery.