Paralegal Support Lead, Legal Operations

Troutman Pepper Locke LLP; Washington (District of Columbia); On-site; USD 135,000 - 180,000; Full time

Job summary

Troutman Pepper Locke LLP in Washington, DC is seeking a Paralegal Support Manager to lead paralegal staff across Bankruptcy + Restructuring, Consumer Financial Services, and Finance + Banking practice groups. You will oversee hiring, onboarding, scheduling, and performance management to ensure top-tier client support.

You will partner with HR, Practice Management, and attorneys to optimize staffing, develop talent, and improve service delivery while maintaining strong client relations and

Qualifications

• Bachelor’s degree or equivalent in experience and/or training.
• Progressive management experience in a legal or professional services environment preferred.
• Experience leading resources supporting multiple individuals in multiple locations and/or priorities.

Responsibilities

• Plans, directs, and manages all aspects of paralegal staff management, including hiring, development, direct supervision, and performance management.
• Provides leadership and direction to assigned paralegal staff, including resource assignment, scheduling, performance management, and compensation decisions.
• Ensures paralegal staff have the right skills and training to support the needs of the practice groups.
• Monitors paralegal performance metrics to identify trends, improve efficiency, and enhance service delivery to clients.
• Collaborates with HR for policy guidance, coaching, counseling, and career development.

Skills

Collaborative leadership

People management

Communication

Relationship building

Problem solving

Education

Bachelor’s degree or equivalent

Job description

Troutman Pepper Locke LLP in Washington, DC is seeking a Paralegal Support Manager to lead paralegal staff across Bankruptcy + Restructuring, Consumer Financial Services, and Finance + Banking practice groups. You will oversee hiring, onboarding, scheduling, and performance management to ensure top-tier client support.

You will partner with HR, Practice Management, and attorneys to optimize staffing, develop talent, and improve service delivery while maintaining strong client relations and