Paralegal Support Operations Leader

Troutman Pepper Hamilton Sanders; Richmond (VA); On-site; USD 135,000 - 180,000; Full time

Job summary

Troutman Pepper Hamilton Sanders seeks a Paralegal Support Manager to lead paralegal teams across Bankruptcy + Restructuring, Consumer Financial Services, and Finance + Banking in our Richmond office. You will ensure lawyers have the right level of skilled support from onboarding through the employee lifecycle.

You will direct staffing, performance management, and resource allocation, partnering with HR and Practice Management to optimize productivity, retention, and service delivery in a

Qualifications

• Experience managing large legal support teams or paralegal managers in a large law firm.
• Ability to lead resources across multiple locations and priorities.
• Strong collaboration, communication, and supervisory skills.

Responsibilities

• Plan, direct, and manage all paralegal staff activities and performance.
• Coordinate with HR, Practice Management to align resources and compensation.
• Develop staff training to meet practice group needs.
• Monitor metrics to improve efficiency and client service.
• Conduct regular check-ins with staff and attorneys for coaching and career development.
• Ensure effective work allocation to maximize productivity and retention.

Skills

Leadership

Collaboration

Communication

People management

Change management

Education

Bachelor’s degree or equivalent in experience

Job description

Troutman Pepper Hamilton Sanders seeks a Paralegal Support Manager to lead paralegal teams across Bankruptcy + Restructuring, Consumer Financial Services, and Finance + Banking in our Richmond office. You will ensure lawyers have the right level of skilled support from onboarding through the employee lifecycle.

You will direct staffing, performance management, and resource allocation, partnering with HR and Practice Management to optimize productivity, retention, and service delivery in a