Paid Search Client Success Lead

Skai; Chicago, Northern (IL, KY); Hybrid; USD 85,000 - 100,000; Full time

Job summary

Skai is hiring a Client Success Manager (CSM) to oversee client utilization of the Skai platform and drive ROI across Paid Search. The role emphasizes a consultative approach, channel fluency, and proactive problem solving.

A hybrid work model and potential bonus compensation are noted in the posting. Responsibilities include training, ongoing support, and collaboration with product and support teams to tailor strategies.

Qualifications

• Hands-on paid search marketing campaign implementation and management experience.
• Comfort with AI tools to support client prep, communication, and documentation.
• Experience across channels like Amazon, Google, Meta, and OpenAI (ChatGPT).
• Ability to travel occasionally.
• Strong written and verbal communication skills.

Responsibilities

• Drive client retention and identify growth opportunities within the account.
• Provide initial and ongoing training so clients can effectively use the Skai platform.
• Provide technical support, best practices, and strategy across Google Ads and Microsoft Advertising.
• Understand each client's business goals and guide them to Skai solutions.
• Maintain a structured communication cadence with clear agendas and owners.
• Collaborate with internal teams to deliver timely engagement.

Skills

Paid search

Campaign management

Client services

AI tools

Retail Media

Education

B.A. or B.S.

Tools

Excel

Job description

Skai is hiring a Client Success Manager (CSM) to oversee client utilization of the Skai platform and drive ROI across Paid Search. The role emphasizes a consultative approach, channel fluency, and proactive problem solving.

A hybrid work model and potential bonus compensation are noted in the posting. Responsibilities include training, ongoing support, and collaboration with product and support teams to tailor strategies.