Strategic Order Management Specialist | SAP & ERP Expert

Foxconn WI; Mount Pleasant (WI); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K

PTO

Résumé du poste

FII USA, Inc., a Foxconn Technology Group Company, is seeking an Order Management Specialist to manage the order-to-cash lifecycle and support accurate execution of customer orders.

Once a part of the team, you will be responsible for maintaining data integrity across enterprise systems, coordinating with cross-functional teams, and proactively identifying and resolving issues that may impact order processing, delivery, billing, or payment.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, Finance, or a related field.
• 3+ years of experience in Order Management, Customer Operations, Supply Chain, Commercial Project Management, or a related field.
• Strong knowledge of ERP systems and order management processes.
• Experience with or knowledge of SAP, particularly SD/MM modules.
• Understanding of B2B billing processes and Accounts Receivable.
• Strong Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Strong analytical and problem-solving skills with the ability to investigate transactional discrepancies and identify root causes.
• Strong attention to detail with an emphasis on data accuracy and integrity.
• Ability to effectively coordinate across business, manufacturing, finance, IT, and other cross-functional teams.
• Strong organizational skills with the ability to manage multiple orders, priorities, and deadlines simultaneously.

Responsabilités

• Manage and support the order-to-cash lifecycle from customer purchase order through billing and payment.
• Review and validate incoming customer Purchase Orders against contracts, pricing tiers, part numbers, tax codes, and ship-to information prior to Work Order release.
• Partner with business and manufacturing teams to ensure customer orders are accurate and ready for execution.
• Review and reconcile discrepancies between Sales Orders and Purchase Orders, including customer data inaccuracies, delivery blocks, and invoicing errors.
• Investigate root causes of overdue payments, missing customer Goods Receipts, tax discrepancies, price variances, and quantity adjustments.
• Partner with IT and other internal teams to resolve ERP and system-level issues impacting order processing.
• Manage customer order modifications, cancellations, quantity changes, and shipment rescheduling through timely system and ERP updates.
• Monitor automated ERP billing and invoice upload processes and proactively resolve failures or transaction issues.
• Maintain accurate order capture, tracking, billing, and customer information within SAP and customer EDI/order portals.
• Maintain data integrity within SAP, including SD/MM modules, and related order management systems.
• Generate comprehensive order reviews and maintain accurate operational data to support management reporting.
• Track and support key performance indicators (KPIs), including order accuracy, backlog health, and cycle time.
• Build and maintain proactive cross-functional relationships to identify and remove barriers affecting order execution.
• Other Duties as assigned.

Connaissances

ERP systems

Order management processes

SAP SD/MM modules

Accounts Receivable

Microsoft Office

Data integrity

Cross-functional coordination

Attention to detail

Formation

Bachelor’s degree in Business Administration, Supply Chain Management, Operations, Finance

Outils

SAP

Description du poste

FII USA, Inc., a Foxconn Technology Group Company, is seeking an Order Management Specialist to manage the order-to-cash lifecycle and support accurate execution of customer orders.

Once a part of the team, you will be responsible for maintaining data integrity across enterprise systems, coordinating with cross-functional teams, and proactively identifying and resolving issues that may impact order processing, delivery, billing, or payment.